[KB8279] Configure the restart or shutdown behavior of computers managed by ESET PROTECT

Issue

• When a task that requires a restart or shut down of an endpoint managed by ESET PROTECT is executed, the client computer may restart or shut down without notice
• Configure the behavior of restart or shut down in tasks to notify the user or allow the user to postpone the restart or shut down
• Supported versions
• Configure restart or shut down options

Solution

Supported versions

Every time you configure a task in ESET PROTECT or ESET PROTECT On-Prem that requires a restart or shut down of a client computer, you can configure the behavior of the endpoint computer.

The restart or shutdown feature is currently supported in:

• ESET PROTECT On-Prem version 9.1 and later
• ESET PROTECT version 3.4 and later
• ESET Management Agent version 9.1 and later
• Client computers must be protected with ESET Endpoint Antivirus or ESET Endpoint Security version 9.1 and later

Configure restart or shutdown options

1. Open ESET PROTECT On-Prem in your web browser and log in.
   or
   Open ESET PROTECT in your web browser and log in.

2. Click Tasks → New → Client Task.

   

3. Select a Task Category. Select a Task. Click Continue. Tasks that can be configured to require a restart or shut down of an endpoint include:

   Tasks can be configured in the Settings section

   These tasks can be configured in the Settings section described in step 4.

   • Software install or Software uninstall, if you select the check box next to Automatically reboot when needed
   • Operating system update, if you select the check box next to Allow reboot
   • On-demand Scan, if you select the check box next to Shutdown computer after scan
   • Shutdown computer
   • ESET PROTECT Components Upgrade (the task is available only in ESET PROTECT On-Prem), if you select the check box next to Automatically reboot when needed
   • Upgrade Agent (the task is available only in ESET PROTECT), if you select the check box next to Automatically reboot when needed
     
     

   

macOS users

macOS users can cancel the planned restart or shut down within 60 seconds for the following tasks:

• Software install
• Software uninstall
• Operating system update

Immediate restart or shut down is required for the following tasks:

• Shutdown computer
• On-demand Scan

4. In the Settings section, you can configure the following behavior according to the Task selected in step 3.

   Server products

   Server products do not support postponing or canceling restart or shutdown actions.

   • Action type: For tasks with this option enabled, from the Action type drop-down menu, you can select if you want the client computer to restart or shut down when the task is completed.
   • Postpone: From the Postpone drop-down menu, you can allow a maximum amount of time for which the user of the client computer can postpone the restart or shut down.
   • Allow user to cancel the action: Select the check box next to Cancel to allow the user of the client computer to cancel the restart or shut down.
     
     

   

5. Click Finish.

   

6. On the client computer, messages will appear depending on the time remaining before the forced restart or shut down. The user must click one of the options, either Restart (or Shut down) or Remind me later, where the user can either click Remind me later to hide the notification for 10 minutes or select a different option from the drop-down menu.

   • Blue message: More than 1 hour before the restart or shut down.
   • Yellow message: Less than 1 hour before the restart or shut down.
   • Red message: Less than 10 minutes before the restart or shut down.