Issue
- ESET Endpoint Encryption recognizes a new storage device installed on a workstation
- Support for removable media
- Support for fixed media
- Support for external disks such as Tandberg RDX devices and removable cartridges
- Supported connection types
Solution
Support for removable media
- If EEE identifies the drive as removable (it is connected via USB port) the drive can be used with Removable Media Encryption (RME) filter driver
- Choose either File Mode or Full Disk Mode encryption modes
- Configure the drive to use with ESET Endpoint Encryption Go
Support for fixed media
If EEE identifies the new drive as fixed (it is attached to the motherboard, such as HDD or SSD), there is no option offered for removable encryption modes.
Support for external disks such as Tandberg RDX devices and removable cartridges
RDX drives have multiple connectable options which may cause them to appear as removable or fixed disks. Below is a shortlist of disks that are compatible for encryption:
- Tandberg Data RDX QuikStor External USB 3.0
- IBM RDX Removable Hard Disk Cartridge 320GB/Go
| Device | Connection type | Encryption feature used | Result | Notes |
| Tandberg RDX external Drive | USB | Removable Media Encryption Full Disk Encryption | Success | |
| Tandberg RDX external Drive | USB | Removable Media Encryption File/Folder | Success | |
| Tandberg RDX external Drive | USB | Removable Media Encryption ESET Endpoint Encryption Go | Success | |
| Tandberg RDX internal Drive | SATA | Removable Media Encryption | Not supported | The device is not supported due to the connection type |
| Tandberg RDX internal Drive | SATA | Full Disk Encryption | Not supported | The device is not available for FDE as Windows presents the device as Removable Storage |
Supported connection types
| Encryption mode | Disk connection type | |||||||
| SATA | eSATA | USB | SD | |||||
| RME | ||||||||
| Removable | Fixed | Removable | Fixed | Removable | Fixed | Removable | Fixed | |
| FDE | X | X | X | X | ✓ | ✓ | ✓ | X |
| File | X | X | X | X | ✓ | ✓ | ✓ | X |
| FDE | ||||||||
| FDE (only) | X | ✓ | X | ✓ | X | X | X | ✓ |
