Issue
- Access your removable media device with active ESET Endpoint Encryption Go
- Check the size of your removable media device with active ESET Endpoint Encryption Go on Windows
Details
Click to expand
If ESET Endpoint Encryption Go is active on your removable media device encrypted with ESET Endpoint Encryption, you can use it on any machine—even if it does not have ESET Endpoint Encryption installed. The machine, however, cannot have ESET Full Disk Encryption installed. For more information, see possible conflicts with other ESET products.
Solution
Access your removable media device with active ESET Endpoint Encryption Go
Possible conflicts with other ESET products
A removable media device with active ESET Endpoint Encryption Go cannot be used on a machine that has ESET Full Disk Encryption installed. If ESET Full Disk Encryption is installed on the machine, the ESET Endpoint Encryption Go dialog box will not appear, and its execution file (DLPGO.exe) will not be visible.
If ESET Secure Data or ESET Endpoint Encryption is active on the machine, the corresponding dialog box will appear instead of the ESET Endpoint Encryption Go dialog box:
ESET Secure data:
ESET Endpoint Encryption:
To access your removable media device with active ESET Endpoint Encryption Go, follow the steps below:
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Connect the removable media device to the machine where you want to access it.
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If the ESET Endpoint Encryption Go dialog box does not appear automatically, browse to the root of the removable media device and double-click
DLPGO.exeto launch the app.
Figure 1-3 -
If the file-size limit warning appears, proceed based on whether you want to access a file larger than 47.7 MB. If it does not appear, proceed to the next step.
The warning may appear due to a Microsoft known issue for some Windows versions related to the Web Distributed Authoring and Versioning (WebDAV) redirector, which is used by ESET Endpoint Encryption Go. For more details, refer to the following Microsoft Knowledgebase article: Folder copy error message when downloading a file that is larger than 50,000,000 bytes from a Web folder.
You do not want to access a file larger than 47.7 MB
In the dialog box with the file-size limit warning, select the Don't show again check box and click Ignore.
Figure 2-1 You want to access a file larger than 47.7 MB
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In the dialog box with the file-size limit warning, click Change.
Figure 3-1 -
In the User Account Control dialog box, click Yes.
Figure 3-2 -
Click Restart.
Figure 3-3 -
After the restart, browse to the root of the removable media device and double-click
DLPGO.exeto re-launch the app.
Figure 3-4
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In the Enter Password field, type your password and click OK.
Figure 4-1 -
The removable media device is accessible.
Figure 4-2 -
You can access the removable media device from This PC or Computer.
Figure 4-3
Check the size of your removable media device with active ESET Endpoint Encryption Go on Windows
When you access a removable media device with active ESET Endpoint Encryption Go on Windows, its reported size may match the size of the operating system (OS) drive.
This occurs because ESET Endpoint Encryption Go uses the Windows Web Distributed Authoring and Versioning (WebDAV) redirector, which incorrectly displays the size of the OS drive instead of the actual removable media device. Microsoft has classified this behavior as by design, and no workaround is currently available.
To show the correct size of your removable media device with active ESET Endpoint Encryption Go on Windows, follow the steps below:
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Connect the removable media device to a machine with ESET Endpoint Encryption installed.
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In the Windows notification area, right-click the ESET Endpoint Encryption icon.
Figure 5-1 -
Select Removable Media → Removable Media Encryption.
Figure 5-2 -
The correct size of the removable media device is displayed.
Figure 5-3
