[KB7961] Perform a PSID revert on OPAL disk in ESET Endpoint Encryption

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What's new in ESET Full Disk Encryption to view EFDE content.

  • You need to perform a PSID revert on an OPAL disk 

Details


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PSID revert is the process of erasing a locked OPAL specification disk and unlocking the drive. You may need to perform a PSID revert if your OPAL disk is currently locked. PSID is a unique 32-character alphanumeric identifier for OPAL disks. The PSID is normally printed on the disk label.


Solution

Performing a PSID revert

PSID revert process will erase all data on the disk and is irreversible. If Windows is accessible, ensure you back up all important data from the disk before performing a PSID revert.

To perform a PSID revert, you need a blank USB flash drive formatted as FAT32. Ensure that you back up any data stored on the USB flash drive before formatting, as this will erase all data on the USB flash drive.

I. Create an OPAL Recovery USB device using the ESET Encryption Recovery Media Creator

  1. Insert an empty USB drive into your computer.

  2. Download the ESET Encryption Recovery Utility.

  3. Run the utility and click Next to continue.
Figure 1-1
  1. Click Win RE USB 32/64 bit.
Architecture of host system

When creating a Win RE USB, the architecture (x86 / x64) of the host system running the utility must match the target system in need of recovery.

Figure 1-2
 
  1. Select the Destination disk for the recovery media and click Next.
Figure 1-3
 
  1. Click EEE Standalone whether EEES Managed or EEE Standalone as you will not need the DLP Recovery (.dat) File that the EEES Managed option requires.
Figure 1-4
  1. Optional: only select additional support files if you have been instructed to by ESET support.

  2. Click Next.
Figure 1-5
  1. Click Start to create the recovery media.
Figure 1-6
  1. A format dialog will appear, click Yes to format the USB drive and create the recovery media.
Figure 1-7
  1. Allow the utility to complete the creation process.
Figure 1-8
  1. Click Finish.
Figure 1-9
    1. Safely eject the USB drive.

II. Boot the USB device on your computer and perform a PSID revert

  1. On your computer experiencing the problem, enter the system BIOS settings and turn off Secure Boot.

  2. Save and exit the BIOS and turn your computer off.

  3. Insert the ESET Encryption Recovery USB drive and boot the Workstation from the USB.

  4. If the device has booted correctly, you will see the image below.

    Figure 2-1

     

  5. Select Erase OPAL disk (PSID revert)
Figure 2-2
  1. The following warning will be displayed. Select Yes to proceed.
Figure 2-3
  1. Type the PSID when prompted, and press Enter to complete the process.

  2. When the process is complete you will see the message "Success". Click Ok.
Figure 2-4
  1. Enter the BIOS again and turn Secure Boot back on.