Issue
- You have started the Component Upgrade task to upgrade to ESET PROTECT On-Prem and cannot log into the ESET PROTECT Web Console
Solution
Do not restart the ESET PROTECT Server or the ESET PROTECT service while the database is upgrading. When the task has been completed, you can log in to your ESET PROTECT Web Console.
If you cannot log into the ESET PROTECT Web Console, the task has not finished running. Do not attempt to restart the ESET PROTECT Server or the ESET PROTECT On-Prem service until you can log in to the ESET PROTECT Web Console.