[KB7617] Using Managed Uninstall in ESET Endpoint Encryption

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What's new in ESET Full Disk Encryption to view EFDE content.

Details

Managed Uninstall allows an administrator to prevent users managed by an EEE Server from uninstalling the EEE client software from their machine, even if the user has administrative rights.

Solution

Enable Managed Uninstall

MSI File

An MSI package downloaded with Managed Uninstall enabled will contain the words Managed Uninstall in the filename. For example, ESET Endpoint Encryption (64bit) 5.0.1 ENU  - My Company (Managed Uninstall).msi.

There are two ways to enable Managed Uninstall:

Select the check box next to Enable Managed Uninstall Mode, enter an optional password to uninstall EEE on client machines and then click Download.

Figure 1-1
Click Managed Uninstall, select the check box next to Enable Managed Uninstall Mode, enter an optional password to uninstall EEE on client machines and then click Post.

Figure 1-2

Uninstall EEE on a managed client machine

  1. Press the Windows Key , type Programs and Features, and then click Programs and Features.

  2. Select ESET Endpoint Encryption Server and click Change.

    Figure 2-1
  3. Click Next.

  4. Click Remove.

    Figure 2-2
  5. Enter the optional password created when Managed Uninstall was enabled, or enter the Uninstall Code and click Next.

    Figure 2-3

Obtain the Uninstall Code

  1. Log in to the EEE Server.

  2. Click Workstations.

  3. Select the workstation name.

  4. Click Details.

  5. Click Tools, and select Uninstall Code.

    Figure 3-1