Last Updated: Feb 13, 2020, 08:10 AM CET
If using an ESMC agent compatible with Windows XP, then the Run Command task should be able to help with this.
The builds are being prepared and tested continuously. Most recent information can be found here at support.eset.com.
No, the computer must not be rebooted, regardless if server product or endpoint product.
There might be circumstances when the issue does not occur, and we were not able to investigate why, so it should be safe for these customers to postpone machine reboots.
No, unfortunately, you need to apply the CertFix first.
Please contact support to handle this particular case with more attention.
We have released an update that should fix the issue in most cases and versions automatically if the device has not been restarted since the issue manifested itself. Please check if that device is fully updated as of today.
If you cannot upgrade to newer versions (e.g., ESET Endpoint Antivirus/ESET Endpoint Security 7.2), you should use the repackaged builds. It is strongly recommended that everyone else upgrade to the latest possible version.
CertFix was originally offered in .rar because some browsers are blocking executables. After hearing a lot of similar feedback, there will be both a compressed file version and .exe version available for download.