[KB7155] Full Disk Encryption Recovery Overview

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE.

Visit What's new in ESET Full Disk Encryption to view EFDE content.

Recover an ESET Endpoint Encryption Full Disk encrypted system that no longer starts or has suffered some form of corruption on the disk

Solution

Third-party tools and Windows automatic repairs

Do not perform any repairs using third-party tools and allow Windows automatic repair to complete (do not cancel it), as doing these actions can lead to irrecoverable data loss.

Connecting an encrypted disk

If the machine you are decrypting does not boot due to a hardware failure, connect the encrypted disk to another machine as the only connected disk. The disk must be connected as a bootable device.

Connecting an encrypted disk using a caddy or other similar connection will not work.

When connected correctly, follow the appropriate article below.

Stand-alone Full Disk Encryption (FDE)

If you can boot Windows normally, decrypt the stand-alone workstation from Windows.
Decrypt the stand-alone UEFI BIOS Workstation.

Managed Full Disk Encryption (FDE)

If you can boot Windows normally, decrypt the managed workstation.
Decrypt a Managed UEFI BIOS Workstation.

Last Updated: Aug 29, 2022

[KB7155] Full Disk Encryption Recovery Overview

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

Solution

Third-party tools and Windows automatic repairs

Connecting an encrypted disk

Stand-alone Full Disk Encryption (FDE)

Managed Full Disk Encryption (FDE)

Additional resources

User Guides

ESET Forum

YouTube videos

Need further assistance?

More Information