[KB7134] Safe Start prevents Full Disk Encryption from starting in ESET Endpoint Encryption

• If the Safe Start test does not run or does not run successfully, it will be reported as a prestart failure or incompatibility.

Safe Start does not run or does not run successfully

If your machine restarts directly to Windows and you do not see the following screens, ESET Endpoint Encryption Safe Start check did not run.

Under normal circumstances, Safe Start will initiate and your PC restarts displaying the screen as shown below.

Figure 1-1

Alternatively, on a workstation utilizing a Legacy BIOS, Safe Start may appear as shown below.

Figure 1-2

If your PC restarts directly to Windows and you see the above screens, but one of the following happens:

• The countdown does not change and/or pressing a key does nothing
• Windows fails to start after Safe Start finishes running, a BSOD occurs or Windows enters Repair Mode
• Anything else that requires or causes the PC to need a reset or power off before Windows loads

Then the ESET Endpoint Encryption Safe Start check did not run successfully.

To resolve either of these issues:

1. Ensure the latest version of ESET Endpoint Encryption is installed.

2. Run the ESET Encryption Log Collector.

3. Submit a support ticket including a complete description of what occurs when Safe Start fails and attach the logs generated in the step above.