[KB6680] Anti-Theft "run a test" in the ESET HOME portal does not finish

Issue

  • Your Anti-Theft test on ESET HOME hangs for an extended period of time

Details


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If you click Run a test from the Anti-Theft page on ESET HOME, the test will run as shown below:

The Anti-Theft test may take a few minutes to finish as it attempts to sync with your ESET Windows home product. If the test is taking longer than expected, click Refresh in the test window.

If the test still hangs after this step, you can resolve it by clicking Refresh from within your ESET Windows home product. Read more about running an ESET Anti-Theft test.


Solution

Getting started with ESET Anti-Theft

Step 4 of 4 ← ESET HOME account

Stop the Anti-Theft test from running and view the results:

  1. Open the main program window of your Windows ESET product.

  2. Click Setup Security Tools.

Figure 1-1
  1. Click the gear icon  Refresh.

Figure 1-2
  1. Click Allow on the notification that appears to allow the Anti-Theft test to create a snapshot of your system.

Figure 1-3
  1. Log in to the Anti-Theft portal on ESET HOME. Click the device you are running the test on.

    The Test Anti-Theft - results will display on the home page for your device. You will see a screenshot of your device at the time the snapshot was taken.

Figure 1-4