[KB6067] Deploy ERA Agent using ESET Remote Administrator 5.x

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Use ESET Remote Administrator (ERA) 5.3 and later to deploy the ERA Agent for 6.x endpoint products.
  • Migrate from ERA 5.3 to ERA 6.x using ERA 5.3 to deploy the ERA 6.x Agent.

Solution

To deploy the ESET Remote Administrator (ERA) 6.x Agent to client computers using ERA 5.x, follow the instructions below:

I. Generate the ERA Agent Live Installer package from ERA 6.x

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Quick links → Deploy ERA Agent.

    Figure 1-1
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  3. Click Create Installer under Create Agent Live Installer.

    Figure 1-2

  4. In the Certificate section, select an ERA Certificate or Custom Certificate and Certificate Passphrase (optional).

    Figure 1-3
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  5. Expand Configuration and type the installer Name, installer Description (optional), Server Hostname (optional) and Parent Group (optional).

  6. Click Get Installers.

    Figure 1-4
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  7. Click Download next to Agent Installer for Windows.

    Figure 1-5
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  8. The browser will display the EraAgentInstaller.zip file. Download the file and extract EraAgentInstaller.bat.

  9. Place EraAgentInstaller.bat into a local or a public repository accessible by the client workstation.

II. Create a policy in ERA 5.x

  1. Open ESET Remote Administrator Console (5.x).

  2. In the menu bar, click Tools and select Policy Manager from the drop-down menu.

  3. Click Add New Policy in the Actions section of Policy Manager.

    Figure 2-1
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  4. In the Create New Policy window, type the name of the policy and click OK.

    Figure 2-2

  5. Select the newly created policy and click Add/Show Clients and add the client computers where the policy will be applied.

    Figure 2-3
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  6. Select the newly created policy and click Edit Policy to edit its settings.

    Figure 2-4
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  7. In Configuration Editor, expand Windows desktop v5KernelSettings Scheduler/Planner and double-click Scheduler/Planner.

    Figure 2-5
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  8. Create a task to download the Agent installer file (for example, ERAAgentInstaller.bat):

    1. In the Scheduled tasks window, click Add.

      Figure 2-6

    2. Select Run external application and click Next. Enter a Task name (for example, 'Download the installer') and then follow the instructions in the Wizard to create the task.

      Figure 2-7

    3. In the Special Settings window, enter the following values for File, Work directory, and Command line. These values must be entered as one line.

      Command line

      Be sure to enter your own hosted repository address and saved .bat file name for the highlighted information.

Click Next after each value is entered.

Figure 2-8

  • File: C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe

  • Work directory: C:\ProgramData\ESET

  • Command line:
    (New-Object System.Net.WebClient).DownloadFile('https://website.domain/ERAAgentInstaller.bat', 'C:/ProgramData/ESET/ERAAgentInstaller.bat');(Start-process 'C:\ProgramData\ESET\ERAAgentInstaller.bat')

    UAC Filtering

    UAC Filtering must be disabled for all computers.

  1. Click OK to exit the Special settings window.
  1. Click OK in the Scheduled tasks window and close the ESET Configuration Editor window. Yes when asked if you want to save changes.

  2. Once the created client tasks are triggered, Windows PowerShell will download and execute the ERA Agent Live Installer on 5.x client workstations.