[KB5667] ESET Remote Administrator repository is not working (6.x)

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

Solution

I. Test your connection to the ERA repository

Open the URL below in your web browser:

If you are given the option to download the metadata file, you are connected to the repository. If you cannot access the repository, contact your system administrator to resolve firewall issues.

Do not use an IP address to access the ESET repository.

The best ERA repository server is selected automatically

  • The default ESET repository is set to AUTOSELECT (it points to: http://repository.eset.com/v1). It automatically determines the repository server with the best connection based on the geographic location (IP address) of ERA Server (by using CDN - Content Delivery Network). Therefore, you do not need to change the repository settings.
  • Optionally, you can set a repository that uses only ESET servers: http://repositorynocdn.eset.com/v1. To do so, follow the steps in Part II.


II. Change the repository URL for ESET Remote Administrator Server (optional - set the repository that uses only ESET servers)

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Server Settings and expand Advanced SettingsIn the Repository section, type the ERA repository URL into the Server field and click Save to apply the changes. You can override the automatic selection of repository server by changing the default ERA repository URL to: http://repositorynocdn.eset.com/v1


Figure 1-1
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III. Change repository for ESET Remote Administrator Agent (optional - set the repository that uses only ESET servers)

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Policies.

  3. Select the agent policy you need to change, click the gear icon   and then select Edit.


Figure 2-1
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    1. Expand Settings Advanced settings. In the Repository section, type the ERA repository URL (http://repositorynocdn.eset.com/v1) into the Server field.

  1. Choose Apply or Force and click Finish.


Figure 2-2
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  1. Check your connection to the repository again. If your connection continues to fail, proceed to Part IV.


IV. Troubleshooting "Key not valid for use in specified state" in server trace log

  1. In Windows Explorer, navigate to one of the following folders, depending on your operating system:
  • Windows XP/2003: C:\Documents and Settings\Application Data\Microsoft
  • Windows Vista/2008 or later: C:\Users\[Windows User Account Name]\AppData\Roaming\Microsoft

Hidden folders

These paths include hidden folders. To make hidden folders visible, click StartControl PanelFolder Options → View, select Show hidden files, folders, and drives and then click OK.

    1. In the path above, find and rename the Crypto folder to "Crypto old." If you cannot rename the folder, right-click it, select Copy from the context menu, right-click in the present folder and then select Paste from the context menu (this copy will serve as a backup).

    1. After making a backup, delete the original Crypto folder.

    1. Restart the ERA Server service.

  1. The Crypto folder will be re-created automatically, and the connection to the repository should now be functional. Test your connection to the ERA repository as described in Part I.

If you are still unable to resolve your issue, email ESET Technical Support.