[KB3645] Enable or disable endpoint detection of potentially unwanted/unsafe applications using ESET Remote Administrator (6.x)


ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

A potentially unwanted application is a program that contains adware, installs toolbars or has other unclear objectives. There are some situations where a user may feel that the benefits of a potentially unwanted application outweigh the risks, which is why ESET software enables you to block or allow these programs. Visit our Knowledgebase article for more information about potentially unwanted applications or content.


 Endpoint users: Perform these steps on individual client workstations

View permissions needed for least privilege user access

ERA 6.5 User Permissions

This article assumes that your ERA user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

A user must have the following permissions for the group that contains the modified object:

Functionality Read Use Write

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers

When these permissions are in place, follow the steps below.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Policies and select your policy for client workstations.

  3. Click Policies Edit

    Figure 1-1
    Click the image to view larger in new window

  4. Expand Settings Antivirus.
  5. Click the slider bar next to each setting to either enable or disable it according to your preference:
    • Enable detection of potentially unwanted applications
    • Enable detection of potentially unsafe applications
    • Enable detection of potentially suspicious applications
  6. Click Finish when you are finished making changes.

    Figure 1-2
    Click the image to view larger in new window

Device shows error "Detection of potentially unwanted applications is not configured"

To address this issue, make sure that your selected configurations are applied in the appropriate ESET endpoint product policy. To do so, open the policy, expand Settings and click Antivirus. In the Scanner Options section, verify that the circle to the left of the selected setting is blue which indicates that the setting is applied in the policy.