[KB7557] Restore your Key-File using ESET Endpoint Encryption

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE.

Visit What's new in ESET Full Disk Encryption to view EFDE content.

  • Your workstation's operating system has been reset and you need to restore your Key-File
  • You bought a new machine but still need to access encrypted documents
  • Your Key-File has been overwritten denying you access to your encrypted documents

Details

You will need to have a Key-File Backup. 

Solution

  1. Right-click the EEE icon and select Logout.

  2. Right-click the EEE icon and select Key-File Utility.
Figure 1-1
  1. Confirm the Restore a Key-File from a backup location option is selected, and click Restore.
Figure 1-2
  1. Select the location of your Key-File and click OK.
Figure 1-3
  1. Click Yes → OK. You will now be able to access your encrypted documents.
Figure 1-4

 

English
Last Updated: Aug 30, 2022

Additional resources

User Guides

ESET Forum

YouTube videos
Support News Customer Advisories ESET Status Portal Contact ESET Technical Support

Existing customer?