[KB7010] Upgrade ESET Mail Security for Microsoft Exchange Server to the latest version

Issue

  • Best practices for upgrading ESET Mail Security for Microsoft Exchange Server to the latest version

Solution

  1. In-place upgrade method
  2. Uninstall earlier version of ESET Mail Security for Microsoft Exchange Server
  3. Install the latest version of ESET Mail Security for Microsoft Exchange Server

Existing customers with a valid business subscription for ESET Mail Security for Microsoft Exchange Server can upgrade to the latest version of the same product for free.

Before upgrading to ESET Mail Security for Microsoft Exchange Server version 8.x and later

I. In-place upgrade method

You can upgrade ESET Mail Security for Microsoft Exchange Server without uninstalling the existing version by installing the new version over the existing one. If you decide on this upgrade method, skip to Part III.

Before you proceed

You cannot have any pending Windows updates or restarts on your server.

If you try performing an in-place upgrade with pending Windows updates or restarts, the existing version of ESET Mail Security for Microsoft Exchange Server may not be removed correctly. You will also experience problems if you remove the old ESET Mail Security version manually afterward.

A server restart will be required to upgrade ESET Mail Security for Microsoft Exchange Server.

II. Uninstall earlier version of ESET Mail Security for Microsoft Exchange Server

  1. You can export settings from your existing ESET Mail Security for Microsoft Exchange Server if you want to preserve the configuration.

  2. Uninstall the earlier version of ESET Mail Security for Microsoft Exchange Server.

    Errors during the installation

    If you encounter errors when manually or remotely uninstalling ESET Mail Security for Microsoft Exchange Server, uninstall the ESET product manually using the ESET uninstaller tool.

  3. Restart the server after uninstalling ESET Mail Security for Microsoft Exchange Server.

  4. Continue to Part III below to install the latest version of ESET Mail Security for Microsoft Exchange Server. 

III. Install the latest version of ESET Mail Security for Microsoft Exchange Server

Follow the instructions to install the latest version of ESET Mail Security for Microsoft Exchange Server.

Last Updated: Nov 27, 2024

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