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Add a trusted IP address to allow connection to a network device such as a computer or printer in ESET Remote Administrator (6.x)

Issue

If you are unable to connect to another computer or device, such as a printer on your network, you can add these devices to the trusted range of IP addresses defined on the computer you are trying to connect from.

Solution

 Endpoint users: Perform these steps on individual client workstations

  Home users:  View instructions to resolve this issue in ESET Smart Security

  1. Open the ESET Remote Administrator Web Console.
     
  2. Click Admin → Policies → New policy (or Policies Edit to edit an existing policy).

Figure 1-1
 

  1. Expand Settings and select ESET Endpoint for Windows from the product drop-down menu.  

Figure 1-2
 

  1. Click Firewall, expand Advanced, select Automatic mode from the Filtering mode drop-down menu and then click Edit next to Zones.

Figure 1-3
 

  1. Select Trusted zone and click Edit.

Figure 1-4
 

  1. Type the trusted IP adress(es) in the Remote computer address field.

Multiple IP addresses

Use commas to separate multiple IP addresses, for example: 192.168.1.5, 10.1.0.99, 10.1.0.0/255.255.0.0

Figure 1-5
 

  1. Click Save and assign the policy to the designated host or group. The IP addresses used below are examples; you must enter the actual IP address of the computer/device that you are connecting to. 

Figure 1-6

 

 

 



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