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Add a trusted IP address to allow connection to a network device such as a computer or printer in ESET Remote Administrator (6.x)

Issue

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

  • If you are unable to connect to another computer or device, such as a printer on your network, you can add these devices to the trusted range of IP addresses defined on the computer you are trying to connect from.

Solution

 Endpoint users: Perform these steps on individual client workstations

  Home users:  View instructions to resolve this issue in ESET Smart Security

  1. Open the ESET Remote Administrator Web Console.
     
  2. Click Admin → Policies → New policy (or Policies Edit to edit an existing policy).

Figure 1-1
 

  1. Expand Settings and select ESET Endpoint for Windows from the product drop-down menu.  

Figure 1-2
 

  1. Click Firewall, expand Advanced, select Automatic mode from the Filtering mode drop-down menu and then click Edit next to Zones.

Figure 1-3
 

  1. Select Trusted zone and click Edit.

Figure 1-4
 

  1. Type the trusted IP adress(es) in the Remote computer address field.

Multiple IP addresses

Use commas to separate multiple IP addresses, for example: 192.168.1.5, 10.1.0.99, 10.1.0.0/255.255.0.0

Figure 1-5
 

  1. Click Save and assign the policy to the designated host or group. The IP addresses used below are examples; you must enter the actual IP address of the computer/device that you are connecting to. 

Figure 1-6

 

 

 



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