If you have issues with a VDI clone, perform the steps below to collect ELC logs from the Master computer and ESET PROTECT Server for Virtual desktop infrastructure (VDI) troubleshooting.
In step 3 of the Mark a machine as a Master computer before cloning section select Match with existing computers and click Save. Wait for a few successful replications.
Click More → Server Settings and expand Advanced Settings.
Click Computers and select the desired Group of computers (in this example, Windows computers). Click the computer that you have previously marked as the Master computer in step 2 of the Set trace verbosity on ESET PROTECT Server section and click Manage Policies.
Click Create & Add Policy.
Run a few machines from the VDI pool. Wait for 3-5 replications of the Agent.