[KB7956] Delete non-connecting devices from ESET PROTECT or ESET PROTECT On-Prem

Issue

  • Delete non-connecting devices from ESET PROTECT or ESET PROTECT On-Prem if the uninstall task fails

Solution

  1. Open the ESET PROTECT Web Console.

  2. Create a server task.

  3. Under Basic, type a Name for the task and in the Task drop-down menu, select Delete non connecting computers.

  4. Click Settings and below Group Name, click Select.

  5. Select the group from which you want to delete the non-connecting devices and click OK.

    Group with non-connecting devices

    Non-connecting devices usually appear in the Lost & found group.

  6. In the Number of days the computer has not been connected field, type the number of days after which a device is considered non-connecting. Verify that the check boxes below Deactivate License and Remove unmanaged computers are selected. Click Finish.