[KB7926] Prevent BitLocker from requesting recovery key after ESET Endpoint Encryption Safe Start

Issue

• BitLocker asks for a recovery key when the system is started

Details

The steps that can result in this behavior are as follows:

1. ESET Endpoint Encryption (EEE) is installed, and a Safe Start check is initiated.
    
2. After Safe Start, Windows starts successfully.
    
3. BitLocker is enabled on the system (EEE encryption is not started).
    
4. Windows is restarted.
    
5. BitLocker asks for a recovery key.

Solution

1. When prompted for the BitLocker recovery key, type the recovery key for the system to allow it to boot into Windows.
    
2. After Windows has loaded, you can remove BitLocker and set up ESET Endpoint Encryption Full Disk Encryption.
    
3. After BitLocker has been removed from the workstation, follow the steps in the appropriate article to start encryption:

• • For standalone versions of EEE, start Full Disk Encryption.
  • For managed versions of EEE, start Full Disk Encryption using the EEE Server.