[KB7785] Manually upgrade ESET Remote Administrator 6.5 and later to the latest version of ESET PROTECT

Issue

  • Upgrade ERA 6.5, ESMC 7.0, or ESMC 7.1 environment manually to the latest version of ESET PROTECT

Solution

Before you start

Prerequisites

Before upgrading to ESET PROTECT, make sure that all ESET PROTECT installation prerequisites are met.

Upgrade to ESET PROTECT is only possible from ERA 6.5 and later

You must have ESET Remote Administrator (ERA) version 6.5 and later to upgrade to ESET PROTECT. Check which version of ERA you have installed.

Perform a full backup of ERA:
  • Database: Follow these instructions to back up the ERA database.
  • Configuration: Copy the Startupconfiguration.ini file, located at: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData
  • Certificates: Export the Certification Authorities and Peer Certificates.
  • Mobile Device Connector: If this component is used, copy the Startupconfiguration.ini located at: C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Configuration.

Manually upgrade ESET Remote Administrator 6.5 and later to ESET PROTECT

  1. Click the link below to download the ESET PROTECT installer for Windows:
    Download ESET PROTECT installer

  2. Run the installer file Setup.exe.

Figure 1-1
  1. Select a language from the Language drop-down menu and click Next.

Figure 1-2
  1. Select Upgrade all components and click Next.

Figure 1-3

 

  1. Read the End-User License Agreement. If you agree, select I accept the terms in the license agreement. Deselect the check box next to Participate in product improvement program if you do not agree to send crash reports and telemetry data to ESET. If the check box is left selected, telemetry data and crash reports will be sent to ESET. Click Next.
Figure 1-4
  1. Review ESET PROTECT components that can be upgraded and click Next.
Apache Tomcat upgrade
  • ESET PROTECT Web Console upgrade works only if Apache Tomcat was installed via the All-in-one installer. ESET PROTECT Web Console upgrade is not supported if a custom version of Apache Tomcat is installed (manual installation of Tomcat service via service.bat).
  • Apache Tomcat upgrade will delete the era folder located in C:\Program Files\Apache Software Foundation\[ Tomcat folder ]\webapps\. If you use the era folder to store additional data, make sure to back up the data before upgrading.
  • If C:\Program Files\Apache Software Foundation\[ Tomcat folder ]\webapps\ contains additional data (other than the era and ROOT folders), Apache Tomcat upgrade will not take place and only the Web Console will be upgraded.

Figure 1-5
  1. If you are upgrading the Web Console, make sure that 64-bit Java is installed. If you have multiple Java versions installed on your system, we recommend that you uninstall earlier Java versions (the oldest supported version is Java 8) and keep only the latest version of Java.
Oracle Java licensing

Starting January 2019, Oracle JAVA SE 8 public updates for business, commercial or production use require a commercial license. If you do not purchase a JAVA SE subscription, you can use this guide to transition to a no-cost alternative and install one of the listed supported Java editions.

a) To select the already installed Java, click Select a Java installation, select the folder where Java is installed (with a subfolder bin, for example, C:\Program Files\Amazon Corretto\jdk1.8.0_232) and click OK. The installer prompts you if you have selected an invalid path.

b) Click Upgrade to continue or change to change the Java installation path.
Figure 1-6
Figure 1-7

 

  1. When the upgrade is in progress, the ESET PROTECT Installation Wizard is unresponsive. The upgrade can take longer, depending on your system configuration.

Figure 1-8
  1. After the upgrade is completed, click Finish.

Figure 1-9
  1. Open the web browser and log in to the upgraded ESET PROTECT Web Console.