[KB7712] Determine which version of ESET Remote Administrator (ERA) or ESET Security Management Center (ESMC) or ESET PROTECT you can migrate or upgrade to (8.x

[KB7712] Determine which version of ESET Remote Administrator (ERA) or ESET Security Management Center (ESMC) or ESET PROTECT you can migrate or upgrade to (8.x–10.x)

Details

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated.

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

See the list of supported ESET products and the expected dates of their End-of-life
Starting with version 7.0, ESET Remote Administrator was renamed to ESET Security Management Center
Starting with version 7.1, ESET Security Management Center does not support 32-bit machines for the Server installation
Starting with version 8.0, ESET Security Management Center was renamed ESET PROTECT
See the list of released product versions

Solution

You can upgrade ERA or ESMC directly to the versions described below. If you need to upgrade between versions that are not upgradable directly, you need to upgrade to the latest available version and then upgrade again. We recommend that you always upgrade to the latest available version.

For example, if you are running ERA 6.5, upgrade it to ESET PROTECT 8.1 first and then upgrade to ESET PROTECT 10.0.

Check the supported OS versions

Before the upgrade, ensure you are running the supported operating system and database. This information is available in the ESET Online Help for each product.