[KB7712] Determine which version of ESET Remote Administrator (ERA) or ESET Security Management Center (ESMC) or ESET PROTECT you can migrate or upgrade to (8.x

[KB7712] Determine which version of ESET Remote Administrator (ERA) or ESET Security Management Center (ESMC) or ESET PROTECT you can migrate or upgrade to (8.x – 9.x)

Details

ESET business product in Limited Support status

This content applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

See the list of supported ESET products and the expected dates of their End-of-life
Starting with version 7.0, ESET Remote Administrator was renamed to ESET Security Management Center
Starting with version 7.1, ESET Security Management Center does not support 32-bit machines for the Server installation
Starting with version 8.0, ESET Security Management Center was renamed ESET PROTECT
See the list of released product versions

Solution

You can upgrade ERA or ESMC directly to the versions described below. If you need to upgrade between versions that are not upgradable directly, you need to upgrade to the latest available version and then upgrade again. We recommended that you always upgrade to the latest available version.

For example, if you are running ERA 6.5, upgrade it to ESET PROTECT 8.1 first and then upgrade to ESET PROTECT 9.1.

Check the supported OS versions

Always make sure before the upgrade that you are running the supported operating system and database. This information is available in the Online Help for each product.

ESET Remote Administrator 6.5

You can upgrade to the following versions:

ESET Security Management Center 7.0
ESET Security Management Center 7.1
ESET Security Management Center 7.2
ESET PROTECT 8.0
ESET PROTECT 8.1

ESET Security Management Center 7.0

You can upgrade to the following versions:

ESET Security Management Center 7.1
ESET Security Management Center 7.2
ESET PROTECT 8.0
ESET PROTECT 8.1
ESET PROTECT 9.0

ESET Security Management Center 7.1

You can upgrade to the following versions:

ESET Security Management Center 7.2
ESET PROTECT 8.0
ESET PROTECT 8.1
ESET PROTECT 9.0

ESET Security Management Center 7.2

You can upgrade to the following versions:

ESET PROTECT 8.0
ESET PROTECT 8.1
ESET PROTECT 9.0
ESET PROTECT 9.1

Resources

See the Online Help guides for upgrade/migrate instructions:

Last Updated: Jul 22, 2022