[KB7609] Resolve real-time protection, firewall, and device control are not working in ESET security products for macOS

Issue

• Real-time protection, firewall, and device control will not start after a new installation of ESET product for Mac

Details

Solution

1. Go to macOS Recovery and disable SIP (System Integrity Protection).

   1. From the Apple menu  select Restart.

   2. When you hear the startup sound, press and hold down Command (⌘) + R. Hold the keys until the Apple logo (or different startup screen) appears.

   3. The computer is now in Recovery mode.  From the Apple menu  select Utilities → Terminal .

   4. Run the command csrutil disable to disable SIP.

   5. From the Apple menu  select Restart to exit the recovery mode.

2. Open the Terminal application .

3. Run the following command: sudo kextcache -invalidate /

4. Uninstall your ESET product.

   • Uninstall or reinstall ESET Cyber Security or ESET Cyber Security Pro
   • Uninstall ESET Endpoint products for macOS.

5. Go to macOS Recovery and enable SIP.

   1. From the Apple menu  select Restart.

   2. When you hear the startup sound, press and hold down Command (⌘) + R. Hold the keys until the Apple logo (or different startup screen) appears.

   3. The computer is now in Recovery mode.  From the Apple menu  select Utilities → Terminal .

   4. Run the command csrutil enable to enable SIP.

   5. From the Apple menu  select Restart to exit the recovery mode.

6. Reinstall your ESET product.

   • Download, install and activate ESET Cyber Security or ESET Cyber Security Pro.
   • Install ESET Endpoint Security or ESET Endpoint Antivirus for macOS on a client workstation (6.x).