[KB7195] Obtain a workstation log in ESET Endpoint Encryption

Issue

ESET Endpoint Encryption Client and ESET Endpoint Encryption Client Server are separate products from ESET Full Disk Encryption

The article below applies only to the ESET Endpoint Encryption Client or ESET Endpoint Encryption Server and not ESET Full Disk Encryption.

Visit ESET Full Disk Encryption support to view ESET Full Disk Encryption content.

  • Our support team has requested that you supply a workstation log in order to investigate an issue.

Solution

The Workstation log is an HTML file that contains information about the configuration and current status of a workstation in Enterprise Server.

  1. Log in to your ESET Endpoint Encryption (EEE) Server and click Workstations.
  1. Select the affected workstation and click Details.

Figure 1-1

  1. Click Tools and select Download Workstation Log.

Figure 1-2

  1. When the browser prompts you to download the file, click Save.
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Last Updated: Nov 22, 2022

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