[KB7188] Single Sign-On fails to synchronize after Windows 10 Feature Update in ESET Endpoint Encryption Client

Issue

ESET Endpoint Encryption Client and ESET Endpoint Encryption Client Server are separate products from ESET Full Disk Encryption

The article below applies only to the ESET Endpoint Encryption Client or ESET Endpoint Encryption Server and not ESET Full Disk Encryption.

Visit ESET Full Disk Encryption support to view ESET Full Disk Encryption content.

  • You have Single Sign-On (SSO) enabled and are receiving the Access Denied message when trying to enter your password at the pre-boot authentication login after changing your password within the user's Windows profile
Use the previous password

The previous password will continue to work.

Details

This issue occurs because a .dll file that relates to SSO fails to re-register itself correctly during a Windows 10 feature update.

Solution

  1. Open an elevated command prompt and type in the following commands:

cd %ProgramFiles%\DESlock+

regsvr32 dlpwpflt.dll

  1. Once completed, a dialog box will appear confirming that the .dll has been registered successfully.
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Related articles
ESET Endpoint Encryption (EEE) Single Sign-On (SSO) does not log in to Windows
Using Single Sign-On (SSO) in ESET Endpoint Encryption
Last Updated: Aug 14, 2023

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