[KB7163] ESET Endpoint Encryption (EEE) Single Sign-On (SSO) does not log in to Windows

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE.

Visit What's new in ESET Full Disk Encryption to view EFDE content.

  • ESET Endpoint Encryption (EEE) Full Disk Encryption (FDE) configured for Single Sign-On (SSO), is not logging in to Windows as expected. 

     

Solution

Hibernate

If you hibernate your PC, the Full Disk Encryption (FDE) Pre-Boot authentication shows as expected. However, when Windows resumes, the login screen appears. 

This behavior is normal. When you return from Hibernate, Windows does not process its Automatic Login feature. As a result, ESET Endpoint Encryption (EEE) Single Sign-On (SSO) is ignored.




Hard boot

If you shut down your PC and start it from a "cold" state, the FDE Pre-Boot authentication shows as expected. However, when Windows reaches the login screen, nothing happens.

On Windows 8 and later this behavior is caused by a feature called Fast Start-up. When Fast Start-up is enabled, Windows uses Hibernate mode to speed-up the loading process. This makes Windows behave as if you hibernated the PC instead of shutting it down. As with the Hibernate section above, this is normal. In Windows 8, you can disable Fast Start-up, and SSO will work as expected.  

To verify that Fast Start-up is the issue, restart immediately after you set up SSO. If you are logged into Windows automatically, then Fast Start-up is the issue.

If you completed the steps above and are still experiencing your issue, submit a support ticket