[KB6235] ESET Managed Service Provider (MSP) program and Remote Monitoring and Management (RMM) plug-ins

Issue

Solution

ESET partners can proactively distribute product licensing for a variety of ESET solutions to large groups of clients through the ESET Managed Service Provider (MSP) program. After a partner has been established as an ESET MSP, users manage and monitor customer licenses in the ESET MSP Administrator (EMA) version 2 portal

DEM RMM plug-in integration or eRMM activation

ESET offers plug-ins that help you perform MSP tasks:

If your tool is not listed above, manually activate the eRMM function in your ESET Endpoint Security product and then link your tool. 


Plug-in compatibility with ESET remote management products

Plug-in ERA 6.5 ESMC 7 ESET PROTECT 8.x ESET PROTECT 9.x
DEM ConnectWise Automate*   Y     Y     Y     Y  
DEM Datto RMM*   Y     Y     Y     Y  
DEM N-able N-central*   Y     Y     Y     Y  
DEM N-able RMM*
  Y     Y     Y     Y  
DEM NinjaOne*   Y     Y     Y     Y  
ERA Kaseya**   Y     Y     Y     Y  

 * DEM plug-in does not require the ESET remote management product (ERA, ESMC or ESET PROTECT) to be installed together with the plug-in.

** ERA plug-in does require the ESET remote management product (ERA, ESMC or ESET PROTECT) to be installed together with the plug-in.

  Y    - Supported solution

  N    - Unsupported solution

"-"  -  not available


Plug-in compatibility with ESET Endpoint Antivirus products

Plug-in ESET Endpoint Antivirus 6.5 ESET Endpoint Antivirus  7 ESET Endpoint Antivirus  8.x ESET Endpoint Antivirus 9.x
DEM ConnectWise Automate   Y     Y     Y     Y  
DEM Datto RMM   Y     Y     Y     Y  
DEM N-able N-central   Y     Y     Y     Y  
DEM N-able RMM   Y     Y     Y   
  Y  
DEM NinjaOne   Y     Y     Y     Y  
ERA Kaseya   Y     Y     Y     Y  

Plug-in compatibility with ESET Endpoint Security products

Plug-in ESET Endpoint Security 6.5 ESET Endpoint Security 7 ESET Endpoint Security 8.x ESET Endpoint Security 9.x
DEM ConnectWise Automate   Y     Y     Y     Y  
DEM Datto RMM   Y     Y     Y     Y  
DEM N-able N-central   Y     Y     Y     Y  
DEM N-able RMM   Y     Y     Y   
  Y  
DEM NinjaOne   Y     Y     Y     Y  
ERA Kaseya   Y     Y     Y     Y  

Plug-in compatibility with other ESET products

Plug-in ESET File Security for Windows 6.5 ESET File Security for Windows 7 and later ESET Mail Security For Microsoft Exchange Server 6.5 ESET Mail Security For Microsoft Exchange Server 7 and later ESET Endpoint Antivirus for macOS v6.7 and later ESET Endpoint Security for macOS v6.7 and later ESET Endpoint Antivirus for Linux v8.x ESET Server Security for Linux v8.1
DEM ConnectWise Automate
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y  
  Y     Y  
DEM Datto RMM
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y  
  Y     Y  
DEM N-able N-central
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y  
- -
DEM N-able RMM
  Y  
(not using eRMM)
  Y  
  Y   
(not using eRMM)
  Y     Y     Y  
  Y     Y  
DEM NinjaOne
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y  
  Y     Y  
ERA Kaseya
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y   - -