[KB6235] ESET Managed Service Provider (MSP) program and Remote Monitoring and Management (RMM) Plug-ins

Issue

Solution

ESET partners can proactively distribute product licensing for a variety of ESET solutions to large groups of clients through the ESET Managed Service Provider (MSP) program. After a partner has been established as an ESET MSP, users manage and monitor customer licenses in the ESET MSP Administrator (EMA) version 2 portal

DEM RMM Plug-in Integration or eRMM Activation

ESET offers plug-ins that help you perform MSP tasks:

If your tool is not listed above, manually activate the eRMM function in your ESET Endpoint Security product and then link your tool. 

Plug-In compatibility with ESET remote management products

Plug-in ERA 5 ERA 6.5 ESMC 7 ESET PROTECT 8
ConnectWise Automate DEM   N     Y     Y     Y  
ConnectWise Automate ERA (End of Life)   Y     Y     N     N  
Kaseya ERA   Y     Y     Y     Y  
datto RMM* DEM   N     Y     Y     Y  
datto RMM* ERA (End of Life)   N     Y     N     N  
SolarWinds N-Central DEM   N     Y     Y     Y  
SolarWinds RMM DEM   N     Y     Y     Y  
NinjaRMM DEM   N     Y     Y     Y  
ConnectWise Manage (limited support)   Y     Y     Y     Y  
Tigerpaw (limited support)   Y     Y     Y     N  
SalesForce (limited support)   Y     Y     Y     N  
Autotask PSA (limited support)   Y     Y     Y     Y  

*formerly Autotask AEM

  Y    - Supported solution

  N    - Unsupported solution

"-"  -  not available

Plug-In compatibility with ESET Endpoint Antivirus products

Plug-in ESET Endpoint Antivirus 6.5 ESET Endpoint Antivirus  7 ESET Endpoint Antivirus  8
ConnectWise Automate DEM   Y     Y     Y  
ConnectWise Automate ERA (End of Life) - - -
Kaseya ERA - - -
datto RMM* DEM   Y     Y     Y  
datto RMM* ERA (End of Life) - - -
SolarWinds N-Central DEM   Y     Y     Y  
SolarWinds RMM DEM   Y     Y     Y   
NinjaRMM DEM   Y     Y     Y  
ConnectWise Manage (limited support) - - -
Tigerpaw (limited support) - - -
SalesForce (limited support) - - -
Autotask PSA (limited support) - - -

*formerly Autotask AEM

Plug-In compatibility with ESET Endpoint Security products

Plug-in ESET Endpoint Security 6.5 ESET Endpoint Security 7 ESET Endpoint Security 8
ConnectWise Automate DEM   Y     Y     Y  
ConnectWise Automate ERA (End of Life) - - -
Kaseya ERA - - -
datto RMM* DEM   Y     Y     Y  
datto RMM* ERA (End of Life) - - -
SolarWinds N-Central DEM   Y     Y     Y  
SolarWinds RMM DEM   Y     Y     Y   
NinjaRMM DEM   Y     Y     Y  
ConnectWise Manage (limited support) - - -
Tigerpaw (limited support) - - -
SalesForce (limited support) - - -
Autotask PSA (limited support) - - -

*formerly Autotask AEM

Plug-In compatibility with other ESET products

Plug-in ESET File Security for Windows 6.6 ESET File Security for Windows 7 ESET Mail Security For Microsoft Exchange Server 6.6 ESET Mail Security For Microsoft Exchange Server 7 ESET Endpoint Security for macOS v6.7 ESET Endpoint Antivirus for macOS v6.7
ConnectWise Automate DEM
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y  
ConnectWise Automate ERA (End of Life) - - - - - -
Kaseya ERA - - - - - -
datto RMM* DEM
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y  
datto RMM* ERA (End of Life) - - - - - -
SolarWinds N-Central DEM
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y  
SolarWinds RMM DEM
  Y  
(not using eRMM)
  Y  
  Y   
(not using eRMM)
  Y     Y     Y  
NinjaRMM DEM
  Y  
(not using eRMM)
  Y  
  Y  
(not using eRMM)
  Y     Y     Y  
ConnectWise Manage (limited support) - - - - - -
Tigerpaw (limited support) - - - - - -
SalesForce (limited support) - - - - - -
Autotask PSA (limited support) - - - - - -

*formerly Autotask AEM