[KB6079] Apache Tomcat installed using All-in-one installer is not able to extract content from 'era.war' file (ESET Remote Administrator 6.x)

Issue

  • After the All-in-one installation of ERA 6.x Server, the ESET Remote Administrator Web Console (ERA Web Console) is inaccessible.
  • The era.war file located at %ProgramFiles%\Apache Software Foundation\Tomcat 7.0\webapps has not been extracted into the era directory.

Details

This issue occurs on Windows Server installations.

Solution

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

This issue is caused when the Apache Tomcat service is being logged onto as a network Service. Follow the steps below to resolve this issue:

  1. Click Start → Run, type services.msc and then click OK.

    Windows Vista users: Click Start, type services.msc and press ENTER.
    Windows Server users 2012: Click the Windows key + R, type services.msc and press ENTER.

  2. Right-click the Apache Tomcat 7.0 service, and select Stop from the drop-down menu.


Figure 1-1
Click the image to view larger in new window

  1. When the process is stopped, right-click Apache Tomcat 7.0 again and select Properties from the context menu.
     
  2. Navigate to the Log On tab, select Local System account, click Apply and then click OK.


Figure 1-2

  1. Navigate to your Tomcat directory. The default directory is shown below:

    C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\
     
  2. Open the webapps folder.
     
  3. Delete the existing era.war file and copy the era.war file from the All-in-one installer files into webapps.


Figure 1-3

  1. Click Start → Run, type services.msc and then click OK.

    Windows Vista users: Click Start, type services.msc and press ENTER.
    Windows Server users 2012: Click the Windows key + R, type services.msc and press ENTER. Right-click the Apache Tomcat 7.0 service and select Start from the context menu.

  2. Allow the file to complete extraction; this can take several minutes. After extraction is complete, verify that you can log in to ERA Web Console (the default address is https://localhost/era). Close ERA Web Console when you are finished.
     
  3. Stop the Apache Tomcat 7.0 service again, right-click the service and click Properties
     
  4. In the Log On tab, select This account. Type "Network Service", and then erase both password fields and confirm by clicking Apply → OK.


Figure 1-4

  1. Start the Apache Tomcat 7.0 service again and verify that you can access ERA Web Console.