ESET Technical Support has requested a copy of one of the following log files:
If you are looking for instructions to submit a Sysinspector log, see the following Knowledgebase article:
Your ESET product keeps logs of all previous scans that have been run on your computer. These scan logs are useful in determining whether previous threats have been successfully cleaned or deleted. See below for more information about each type of log file:
Endpoint users: Perform these steps on individual client workstations
Each ESET Remote Administrator component performs logging. ERA components write information about certain events into log files. The location of log files varies depending on the component. See the following Online Help topic for a list of log file locations for Windows, Linux, the ERA Virtual Appliance and macOS: Troubleshooting → Log files.