[KB2885] Download and install ESET offline or install older versions of ESET home and small office products for Windows

Issue

• You encounter an installation error when attempting to install your ESET product using the ESET Live Installer
• Install an ESET product using the ESET offline installer
• Install an ESET product on a computer with no internet connection
• Download the installation file (.exe) for a previous version of your ESET Windows home and small office product
• Offline installer
• Earlier versions of ESET Windows home products

Solution

Offline installers

If you encounter an installation error when using the ESET Live Installer, follow the instructions below to download and install your ESET Windows home and small office product using the offline installer.

1. Determine which installation package to download.

2. Download the latest version of the offline installer from the link below. Always create a new folder for an installation package and save or move the installer to this folder before running it.

   ESET home products for Windows
   ESET Security Ultimate	ESET Smart Security Premium	ESET Internet Security	ESET NOD32 Antivirus
   64-bit Download	64-bit Download	64-bit Download	64-bit Download
   32-bit Download	32-bit Download	32-bit Download	32-bit Download
   ARM Download	ARM Download	ARM Download	ARM Download

   ESET small office products for Windows
   ESET Small Business Security	ESET Safe Server
   64-bit Download	64-bit Download
   32-bit Download	32-bit Download
   ARM Download	ARM Download

3. When the download is complete, click Open file to begin the installation, or navigate to the downloaded file and double-click it to start the installation.

4. Follow the on-screen instructions in the Installation Wizard. You can follow the illustrated installation instructions.

Earlier versions of ESET Windows home products