[KB2272] Run a scan in Safe Mode and submit a scan log for analysis in ESET Windows products

Issue

Solution

1. Save the scan command to your Desktop
2. Run the scan in Safe Mode
3. Submit the log to ESET Technical Support

I. Save the scan command to your Desktop

1. Bookmark this page.

2. Right-click Download ECLS.bat and select Save Link As.

3. Click Save and confirm any prompts to save the batch file. When you are done, continue to part II. The downloaded file must be saved with the .bat file extension to work properly. If double-clicking the file does not run the scan, right-click it and select Properties → General to ensure the file extension is .bat.

II. Run the scan in Safe Mode

1. Restart your computer in Safe Mode with Networking.

2. Right-click ECLS.bat and select Run as administrator. A dialog window will display the scan progress.

3. When the scan has finished, restart your computer in normal mode and continue to part III.

III. Submit the log to ESET Technical Support

1. Attach the ecls.txt file located in Start → File Explorer → This PC→ System (C:) to an email reply to ESET Technical Support.

2. If you have not already opened a case with ESET Technical Support, fill out the online support form and specify that you want to submit logs for analysis. ESET Technical Support will respond and provide you with instructions on where to submit your files.