[KB2272] Run a scan in Safe Mode and submit a scan log for analysis

• ESET Technical Support has directed you to this article to perform a scan in Safe Mode and submit the resulting log files for analysis

I. Save the scan command to your Desktop

1. Bookmark this page.

2. Right-click the ECLS batch file below and select Save Link As.
   
   Download ECLS.bat

3. Click Save and confirm any prompts to save the batch file. When you are done, continue to part II. The downloaded file must be saved with the .bat file extension to work properly. If double-clicking the file does not run the scan, right-click it and select Properties → General to ensure the file extension is .bat.

II. Run the scan in Safe Mode

1. Restart your computer in Safe Mode with Networking.
   
   
2. Right-click ECLS.bat and select Run as administrator. A dialog window will display the scan progress.
   
   
3. When the scan has finished, restart your computer in normal mode and continue to part III.

III. Submit the log to ESET technical support

1. Attach the ecls.txt file located in Start → My Computer → Local Disk (c:) to an email reply to Technical Support. Technical Support will examine the scan log and respond with the recommended steps to address the issue.
   
   
2. If you have not already opened a case with ESET Technical Support, fill out our online support form and specify that you want to submit logs for analysis. Technical Support will respond and tell you where to submit your files.