Allow external (remote) clients to check into a central ESET Remote Administrator Server (6.x)

Issue

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.

The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.

Solution

Prerequisites

Review network configuration requirements for allowing clients to connect to ESET Remote Administrator remotely.


  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

  2. Click Admin → Policies.

  3. Click PoliciesNew.

Figure 1-1
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  1. In the Name field, type a name for your new policy (the Description field is optional).

Figure 1-2
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  1. Expand Settings. In the Select product drop-down menu, select ESET Remote Aministrator Agent. In the Connection section, next to Servers to connect to, click Edit server list.

Figure 1-3
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  1. Click Add.

Figure 1-4
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  1. In the Host field, type the public fully qualified domain name (FQDN) or public IP address for the ERA server and then click OK → Save.

Figure 1-5
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  1. Expand Assign and click Assign.

Figure 1-6
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  1. Select the check box(es) next to the groups or specific client computers you want this policy assigned to and click OK.

Figure 1-7
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  1. Click Finish.

Figure 1-8
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Additional resources