Issue
- Users can install ESET Mobile Security on Android tablet devices
- Some features, options, and devices are not supported on all tablet devices
- Known Issues
Solution
ESET Mobile Security for Android includes some (cellular-based) features that are only available on Android smartphones. Though ESET does provide support for tablet devices such as the Kindle Fire, the following limitations apply:
- To install ESET Mobile Security on the Kindle Fire and some other tablet devices, allow the installation of apps from unknown sources.
- For devices that only access the internet using Wi-Fi (no cellular internet connectivity), the functionality of ESET Mobile Security is limited to Antivirus, Anti-Theft Web portal, Anti-Phishing, Security Audit, and Security Report. The unsupported features include SIM guard and Call Filter.
- Call Filter features are only supported on Kindle devices with cellular plans.
- ESET does not provide support for rooted Android devices.
- Call Interceptor is not supported (no calling on tablets).
- Find my Device is not supported on tablets without GPS.
Known Issues
- Anti-Theft actions and notifications from ESET HOME are delayed on Kindle devices (for example, after marking a device as missing).
- Solution: No further action is required by you. The action from ESET HOME will occur on the Kindle device after a delay that is typically under 20 minutes.
- On Kindle HDX devices (3rd Gen), selecting the option “Unknown sources” using the ESET Security Audit feature will redirect to an incorrect location in the device settings.
- Solution: You can manually access the correct location by going to Settings → Applications.
- The latest version of ESET Mobile Security for Android does not support Kindle Fire (1st Gen).
