[KB3212] Access information about product modules in ESET Windows home products (15.x — 16.x)
Issue
- Your ESET product has a year in the name (for example, ESET Smart Security 2014) and you need to learn which version it is
- Verify the version of your ESET product
- Copy the information about the installed components to send to ESET Technical Support
Details
Click to expand
The following security modules built into your ESET products receive regular version updates automatically to ensure maximum protection:
- Detection engine
- Rapid Response
- Update
- Antivirus and antispyware scanner
- Advanced heuristics
- Archive support
- Cleaner
- Anti-Stealth
- Firewall
- Antispam
- ESET SysInspector
- Self-defense support
- Real-time file system protection
- Translation support
- HIPS support
- Internet protection
- Web content filter
- Advanced antispam
- Database
Open the About window to determine which version of each module you have currently installed (for example, to verify if you need a specific patch).
Solution
Verify the version of your ESET product
The About screen in your ESET product displays the version number for each module. In this example, we will verify the version number of the ESET firewall module.
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Click Help and support → About ESET Smart Security Premium.
Figure 1-1
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In the About screen, the first line of text displays the version number of your ESET product. Click Show modules to access information about specific modules.
Figure 1-2
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In the Modules window, search for Firewall module. The set of numbers in the Version column (1428.1 in Figure 1-3 below) is the version number of your Firewall module.
Figure 1-3
Copy this information for ESET Technical Support (optional)
Analysts can more effectively troubleshoot a user's issue if they have information about the installed ESET products. After opening a case with ESET technical support, you can submit this information to help resolve your issue.
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Follow steps 1-3 in the solution above to open the About screen.
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In the Installed components screen, click Copy.
Figure 2-1
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In your email client, right-click and select Paste from the context menu to add your system information to the body of your response to ESET Technical Support.
