[KB7654] Deploy or upgrade ESET endpoint products using ESET PROTECT (8.x–10.x) or ESET PROTECT Cloud

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

  • Upgrade ESET Endpoint Security, ESET Endpoint Antivirus, or ESET Server/Mail Security to the latest version
  • Deploy ESET endpoint solutions to clients remotely using the Software Install task

Click the expanders below to show the procedure for ESET PROTECT On-prem or ESET PROTECT Cloud:


ESET PROTECT On-prem (8.x–10.x)

Solution

Getting Started with ESET PROTECT: Step 5 of 6
Alternative upgrade option for ESET business products

Read more about ESET business products that support auto-updates.

ESET Server/Mail Security users

ESET Endpoint Security and ESET Endpoint Antivirus are selected in the screenshots below.

The process also applies to ESET Server/Mail Security. ESET Server/Mail Security users must select the product that applies to their system.

  1. Open the ESET PROTECT Web Console in your web browser and log in.

  2. Click Tasks Operating SystemSoftware InstallNewClient Task.

    Figure 1-1
  1. In the Basic section, type a name into the Name field. The Description field is optional. The Task drop-down menu will automatically be set to Software Install. Click Continue.

    Figure 1-2

Linux installations

You can add the --skip-license parameter to the Installation parameters field to skip the display of the ESET End User License Agreement (EULA). Do not use this parameter if you want to view the EULA before agreeing to it.

  1. In the Settings section, under Package to install, there are two options to select the package that will be installed on target clients.

    • To install a package from the repository:

    1.  Verify that Install package from repository is selected. Select the operating system (in this example, Windows is selected) and click Select below Choose package from repository. In the Choose product window, select the product and the language from the Language drop-down menu. Optionally, you can click Customize more settings, where you can select the specific product version. Check for the latest version of your ESET business products. Click OK.

      Figure 1-3
      1. The check box next to Allow to install the latest product version for which the EULA is accepted is pre-selected. Deselect this check box if you do not want to install the latest version of the chosen product. Select the check box next to I accept the End User License Agreement and acknowledge the Privacy Policy. Select the check boxes next to Enable The ESET LiveGrid® feedback system (recommended) and next to Enable detection of potentially unwanted applications. Select the check box below Automatically reboot when needed and configure the settings below Allowed action for device users if needed. Proceed to Step 6.

        Figure 1-4
    • To install a package by entering the target URL:

    1. Check for the latest version of your ESET business products.

    2. Select Install by direct package URL, type or copy/paste the package URL into the corresponding field and select the check box next to I accept the End User License Agreement. Select the check box below Automatically reboot when needed and configure the settings below Allowed action for device users if needed.

      Figure 1-5
      Click the image to view larger in new window 
  1. Only click Select below ESET license when installing a new product or upgrading products that are not activated, or if you want to change the license currently in use to a different license. Select the appropriate product license from the list of available licenses. Proceed to Step 6.

    Do not select the license when upgrading a previously activated product

    If you are running an upgrade installation on a previously activated product, do not select the license. If you have not yet added product licenses, add product licenses in ESET PROTECT.

    Figure 1-6
    Click the image to view larger in new window  
  1. Click Summary → Finish.

    Figure 1-7
  1. When prompted, click Create Trigger.

    Figure 1-8
  1. Type a name for the trigger into the Trigger Description field.

    Figure 1-9
  1. Click Target and click Add computers or Add groups.

    Figure 1-10
  1. Select the check boxes next to the computers or groups to which you want to send this task and click OK.

    Figure 1-11
  1. Click Trigger, select a Trigger type, and click Finish.

    Figure 1-12
  1. Send an activation task to the computers on which you installed ESET endpoint or ESET Server/Mail Security products so that they can begin receiving regular updates.

    Restart after the upgrade is complete

    ESET Server/Mail Security users must restart the server after the upgrade.

  2. If you are performing a new installation of ESET PROTECT, proceed to post-installation tasks.

    macOS users

    System Extension Blocked messages can be resolved by updating system preferences.


ESET PROTECT Cloud

Solution

Alternative upgrade option for ESET business products

Read more about ESET business products that support auto-updates.

ESET Server/Mail Security products

ESET Endpoint Security for Windows is selected as an example in the screenshots below.

The process also applies to ESET Server/Mail Security products. ESET Server/Mail Security products users must select the product that applies to their system.

  1. Open ESET PROTECT Cloud Web Console in your web browser and log in.

  2. Click Tasks Operating SystemSoftware InstallNewClient Task.

    Figure 2-1
  3. In the Basic section, type a name into the Name field. The Description field is optional. The Task Category and Task drop-down menus will automatically be set to All tasks and Software Install, respectively. Click Continue.

    Figure 2-2
  4. In the Settings section, under Package to install, there are two options to select the package that will be installed on target clients: Install package from repository or Install by direct package URL.

    • To install a package from the repository:

    1.  Verify that Install package from repository is selected. Select the operating system (in this example, Windows is selected) and click Select below Choose package from repository. In the Choose product window, select the product and the language from the Language drop-down menu. Optionally, you can expand Customize more settings, where you can select the specific product version. Check for the latest version of your ESET business products. Click OK.

      Linux installations

      You can add the --skip-license parameter to the Installation parameters field to skip the display of the ESET End User License Agreement (EULA).

      Do not use this parameter if you want to view the EULA before agreeing to it.

      Figure 2-3
      1. The check box next to Allow to install the latest product version for which the EULA is accepted is pre-selected. Deselect this check box if you do not want to install the latest version of the chosen product. Click the license below the ESET license to change it. Optionally, select the check box next to Activate ESET LiveGuard to enable this functionality (review the note and license below). Select the check boxes next to Enable The ESET LiveGrid® feedback system (recommended) and next to Enable detection of potentially unwanted applications. Select the check box below Automatically reboot when needed and configure the Postpone and Allow user to cancel the action settings if needed. Proceed to step 5.

        Figure 2-4
    • To install a package by entering the target URL:

    1. Check for the latest version of your ESET business products.

    2. Select Install by direct package URL, type or copy/paste the package URL into the corresponding field. Only click Select below ESET license when installing a new product or upgrading products that are not activated, or if you want to change the license currently in use to a different license from the list of available licenses. Select the check box next to I accept the End User License Agreement. Select the check box below Automatically reboot when needed and configure the Postpone and Allow user to cancel the action settings if needed. Proceed to step 5.

      Figure 2-5
  1. Click Summary → Finish.

    Figure 2-6
  2. When prompted, click Create Trigger.

    Figure 2-7
  3. Type a name for the trigger into the Trigger Description field and click Continue.

    Figure 2-8
  4. Click Add targets. Select the check boxes next to the computers or groups to which you want to send this task and click OK.

    Figure 2-9
  5. Click Trigger, select a Trigger type from the drop-down menu and click Finish.

    Figure 2-10
  6. Send an activation task to the computers on which you installed ESET endpoint or ESET Server/Mail Security products so that they can begin receiving regular updates.

    Restart after the upgrade is complete

    Users must restart the client computer or server after the upgrade, if automatic reboot option hasn't been selected in the Software Install task.

    macOS users

    System Extension Blocked messages can be resolved by updating system preferences.


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