[KB3605] Deploy or upgrade ESET endpoint products using ESET Remote Administrator (6.x)

Issue

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

To see the list of products and dates for ESET end-of-life, visit the ESET End of Life policy (Business products)
See our instructions for migrating ESET Remote Administrator to version 7 (ESMC).

Upgrade ESET Endpoint Security or ESET Endpoint Antivirus to the latest version
Deploy ESET solutions to clients remotely using the software install task or Live Installer method

Solution

Getting Started with ERA: Step 5 of 6

← Deploy ERA Agent | Post installation tasks →

Video tutorial

ERA 6.5 User Permissions

This article assumes that your ERA user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

Create a second administrator user in ESET Remote Administrator 6.5

View permissions needed for least privilege user access

A user must have the following permissions for their home group:

*Functionality*	*Read*	*Use*	*Write*
Client tasks	✓	✓	✓

A user must have the following permissions for the group that contains the modified object:

*Functionality*	*Read*	*Use*	*Write*
License	✓	✓

A user must have the following permissions for each affected object:

*Functionality*	*Read*	*Use*	*Write*
Groups & Computers	✓	✓	✓

Once these permissions are in place, follow the steps below.

Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
Click Admin → Client Tasks → Operating system → Software install → New.

Figure 1-1
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In the Basic settings section, give your installation task a Name and optionally a Description. The Task drop-down menu will automatically be set to Software Install.

Figure 1-2
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Expand the Settings section and select the check box next to I agree with application End User Agreement.

Linux installations

You can add the --skip-license parameter to the Installation Parameters field to skip the display of the ESET End-user license agreement (EULA). If you wish to view the EULA before agreeing to it, do not use this parameter.

ESET Remote Administrator version 6.2.11 and earlier:
Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).
Installing new product: If you are installing a new product, click >, select the license that you want to use to activate ESET products that will be sent to client computers and then click OK.

Upgrading activated product: If you are running an upgrade installation on a previously activated product, do not select the license. If you have not yet added product licenses, click here for instructions to add product licenses in ERA.

Figure 1-3

Under Package to install there are two options to select the package that will be installed on target clients:

To install a package from the repository, click <CHOOSE PACKAGE>, select the ESET product that you want to install on client computers and then click OK. Do I have the latest version of ESET business products?

Figure 1-4
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To install a package by entering the target URL, select Install by direct package URL and type the package URL into the corresponding field. Do I have the latest version of ESET business products?

Select the check box next to Automatically Reboot When Needed.

Figure 1-5
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Expand the Summary section to view details about your software install task. Click Finish to complete creation of the task.

Version 6.2 and earlier: The new task will be displayed in the Client tasks pane. Select the task and click Details → Executions to verify that the task is running. The status column will display Finished when remote installation is complete on a given client computer.

Figure 1-6
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When prompted, click Create Trigger to add targets for this task, and to automate this task when certain triggers are met (optional).

Figure 1-7

Type a name for the trigger into the Trigger description field.

Figure 1-8
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Expand Target and click Add computers or Add groups, depending on your preference.

Figure 1-9
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Select the check box(es) next to the computer(s) or group(s) you want to send this task to and click OK.

Figure 1-10
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Expand Trigger and select your desired option from the Trigger Type drop-down menu and click Finish.

Figure 1-11
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Send an activation task to the computers on which you installed ESET endpoint products so that they can begin receiving regular updates.

If you are performing a new installation of ERA, proceed to Step 6, post installation tasks.