[KB3212] Access information about product modules in ESET small office and home products for Windows

Issue

Details


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The security modules built into your ESET products receive regular version updates automatically to ensure maximum protection.

Open the About window to determine which version of each module you have installed (for example, to verify if you need a specific patch).


Solution

Verify the version of your ESET product

  1. Open the main program window of your ESET Windows product.

  2. Click Help and supportAbout ESET Security Ultimate.

    Figure 1-1
  3. In the About screen, the first line of text displays the version number of your ESET product. Click Show modules to access information about specific modules.

    Figure 1-2
  4. In the Modules window, search for Firewall module. The set of numbers in the Version column (1451 in Figure 1-3 below) is the version number of your Firewall module.

    Figure 1-3

Copy this information for ESET Technical Support (optional)

Analysts can more effectively troubleshoot a user's issue if they have information about the installed ESET products. After opening a case with ESET technical support, you can submit this information to help resolve your issue.

  1. Follow steps 13 in the solution above to open the Modules screen 

  2. Click Copy.

    Figure 2-1
  1. In your email client, right-click and select Paste to add your system information to your ESET Technical Support response. 

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