[KB8580] Deploy ESET Inspect Connector on Windows/macOS/Linux from ESET PROTECT or ESET PROTECT On-Prem

Issue

• Deploy ESET Inspect Connector from ESET PROTECT or ESET PROTECT On-Prem
• Grant ESET Inspect Connector and related components full disk access on macOS

Solution

Prerequisites 

• Deploy ESET Management Agent
• Deploy ESET Endpoint products

Deploy ESET Inspect Connector from ESET PROTECT or ESET PROTECT On-Prem

1. Create a Software Install task to deploy ESET Inspect Connector. Ensure to use an ESET Inspect Connector installation package.

2. If needed, add custom installation parameters to the Installation parameters field. You can use the parameters used for command-line installation. 

   Installation parameters for On-Prem architecture

   If you leave the field empty, the installation will proceed without a Certificate Authority, and the ESET Inspect Server address will default to "localhost". You can change these settings later by creating a policy that specifies the ESET Inspect Server address and Certificate Authority.

   For instructions on creating a policy in ESET PROTECT On-Prem, see Policies or ask your ESET PROTECT On-Prem administrator to create a policy for you.

3. Create a trigger to execute the task and select the target devices.

4. On-Prem architecture: for Linux and macOS, you must create a policy in ESET PROTECT On-Prem to allow ESET Inspect Connector to communicate with ESET Inspect Server:

   1. In the policy details, click Settings and select ESET Inspect Connector. Then, expand Connection and do the following:

      1. In the Server address field, type the ESET Inspect Server IP address.

      2. Next to Certificate Authorities, click Edit→ Add → Open Certificate Authorities. Select the Certificate Authority that was used during ESET Inspect Server installation and click OK. Click Save → Save.

Grant ESET Inspect Connector and related components full disk access on macOS

For macOS Big Sur (11) and later, you will receive the notification "Your computer is partially protected from ESET Endpoint Security for macOS. To access all ESET Endpoint Security for macOS functions, you need to allow Full disk access to ESET Endpoint Security for macOS".

To grant the full access, do the following:

1. Based on your preferred method to grant the full access, do one of the following:

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   Grant full disk access manually

   1. Click the Apple menu → System Settings (or System Preferences) → Privacy & Security.

   2. In the list under Privacy, select Full Disk Access.

   3. Click the plus button to add apps.

   4. Authenticate with your administrator credentials.

   5. Click Applications.

   6. Select ESET Endpoint Security, ESET Management Agent, ESET Inspect Connector and ESET Real-time system protection and click Open.

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   Grant full disk access remotely using MDM

   1. Download the .plist configuration file.

   2. Deploy the .plist configuration profile file using the MDM server.

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2. Activate the ESET Inspect Connector with an ESET Inspect subscription: create a Product Activation task or contact your ESET PROTECT On-Prem administrator.