Issue
- "Subscription expired" displayed in Password Manager
- Move the Password Store to a new ESET subscription
Details
Click to expand
After subscription expiration, your Password Manager account will be closed. Closing your account will delete all data. You will be unable to recover any data once your account is deleted.
If you are the subscription owner and you would like to continue using Password Manager, you can renew the subscription and create a new Password Manager account with a new Master Password.
If someone else shared a subscription with you and would like to continue using Password Manager, you can buy an ESET subscription and create a new Password Manager account with a new Master Password.
Solution
To avoid losing your Password Manager account with all of your data, renew your subscription before the expiration date.
If you do not want to lose your data, back up your passwords and data for future use.
To move the Password Store to another ESET subscription:
- Open the Password Manager portal and log in with your expired subscription credentials (your ESET Activation Key and the email you used to purchase your product).
-
Click the three dots next to the expired subscription and click Move to another subscription.
Figure 1-1 - Select the subscription you want to move the Password Store to and click Move to the subscription.
Figure 1-2 - You will see a notification that the move was successful.
Figure 1-3 - Verify that you see the Password Store assigned to the new subscription.
Figure 1-4
