[KB5920] Clients do not display as protected after installing ESET Virtualization Security

Solution

ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated.

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

If, after installing ESET Virtualization Security, clients do not display as protected in your environment, make sure that you have installed the VMCI driver as part of VMware tools for these clients.

During installation of VMware tools, you must select a Complete installation, not a typical installation for this driver to be installed.

See the following article by VMware for step-by-step instructions. In step 5 select Complete rather than Typical:

Installing VMware Tools in a Windows virtual machine (1018377)

Last Updated: Feb 23, 2024

[KB5920] Clients do not display as protected after installing ESET Virtualization Security

Solution

ESET business product no longer supported

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