[KB3192] Restore a quarantined file in ESET home and small office products for Windows

Issue

Notification levels

These levels correspond to Microsoft's ranking system for updates (low priority, common, important, and critical). If you disable Windows update notifications in your ESET product, we recommend you enable update notifications or automatic updating in your Windows operating system, as these updates are available to keep your computer fully protected. Learn more about automatic updates from Windows.

  • No updates: Disable all Windows update notifications
  • Optional updates: Notified any time Windows updates are available
  • Recommended updates: Notified when Windows updates marked as common or higher are available
  • Important updates: Notified when Windows updates marked as important or higher are available
  • Critical updates: Notified only when Windows updates marked as critical are available (default setting)
Third-party firewall

In some cases, a third-party firewall will block Windows updates and cause them to fail. Check with your firewall's vendor for instructions on allowing Windows updates.

Details


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Your ESET product is designed to notify you of important updates to your operating system that might contain important patches or bug fixes.

You can disable these notifications in your ESET product. Disabling the notifications from your ESET product will not disable the Windows Update process or the notifications from the Windows operating system itself.


Solution

Mac users click here for instructions

Microsoft Windows 10

On Windows 10 machines, it might be necessary to perform a manual update of certain devices or drivers.

  1. Open the main program window of your ESET Windows product.

  2. Press the F5 key to open Advanced setup.

  3. Click Tools and in the Notify about Microsoft Windows system updates drop-down menu, select No updates. Click OK. You will no longer receive Windows update notifications from your ESET product.

    Figure 1-1

Perform a manual update of certain devices or drivers in Windows 10

In Microsoft Windows 10, certain device or driver updates might fail during a normal operating system update. This means you will continue to be notified of available updates by your ESET product. To resolve this issue, you will need to perform a manual update on these devices and drivers.

If you know the specific drivers or devices failing to update, follow the steps below to manually update them:

  1. Open Device Manager.

  2. Click ViewShow hidden devices.

    Figure 2-1
  3. Use the tree to navigate to the driver or device that requires a manual update, right-click the device or driver, and select Update Driver Software from the context menu.

    Figure 2-2
  4. Click Search automatically for updated driver software. If an update is available, it will automatically be installed. In some cases, a system restart may be required to allow the newer driver to load.

    Figure 2-3

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