[KB8800] Issues with PDF report printing in ESET PROTECT On-Prem running on older versions of Windows Server

Issue

• Issues with PDF report printing in ESET PROTECT On-Prem running on Windows Server 2012 and earlier
• Running ReportPrinterTool.exe shows an error "libcef.dll is missing"

Solution

To solve the PDF report issue:

1. Download the archive containing the fix and extract its contents:

   • Download CEF Windows Server 2012.7z
   • Password: ^X}@RNOGDmU2dEbv
   • Checksum: SHA256: d05e6cb1deca8ac7214b6eaeae90008e30e9c9e62f8b57ecbc8928e14f37a0b2
     
     
2. Stop ESET Protect Server service:
    
   • Open services.msc, locate the ESET PROTECT Server (EraServerSvc) service, and choose Stop from the context menu.
   • Or use Powershell: Stop-Service -Name "EraServerSvc"
     
     

3. Replace the ReportPrinterTool.exe located in C:\Program Files\ESET\RemoteAdministrator\Server\ with the downloaded file.

4. Copy the contents of the extracted CEF folder into the following location C:\Program Files\ESET\RemoteAdministrator\Server\CEF\.

5. Start ESET Protect Server service:
   
   
   • Open services.msc, locate the ESET PROTECT Server (EraServerSvc) service, and choose Start from the context menu.
   • Or use Powershell: Start-Service -Name "EraServerSvc"