[KB7967] Device control and Webcam protection not working after upgrading ESET home products for Windows to 14.1

Issue

  • Device control or Webcam protection is not functional after upgrading ESET NOD32 Antivirus, ESET Internet Security or ESET Smart Security Premium to 14.1 on Windows 7/ Windows 8.1
  • You receive the error: "An error occurred during installation of the edevmon driver."

Solution

This issue has been resolved by the hotfix version 14.1.20.0, released May 5, 2021.

Your product will automatically update to the latest version. To verify that the latest product modules and Detection Engine have been received, follow the instructions in the Knowledgebase article:

If the latest version did not resolve the issue, follow the steps below to manually repair the driver installation:

  1. Download edevmon_fix.reg and save it to your desktop.

  2. Double-click the file you saved to your Desktop, then run the file and allow it to fix the registry.

  3. Restart your computer.