Issue
- Configure ESET applications on client devices to download updates directly from ESET update servers if they cannot download updates from the primary update server
Solution
ESET Windows applications
Create a new update profile
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Click Settings → Updates. Expand Profiles and click Edit next to List of profiles.
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Type a name for the profile and click Add.
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Click Save.
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From the Select profile to edit drop-down menu, select the profile you created and expand Updates.
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Expand Connection options. From the Proxy mode drop-down menu, select Do not use proxy server and click Finish.
Modify the regular automatic update task
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Open the policy for which you have created the new update profile.
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Click Settings → Scheduler → Edit.
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Select Regular automatic update and click Edit.
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Click Next.
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Click Next.
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Click Next.
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Select At the next scheduled time and click Next.
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In the Profile to use for update section, disable the Use active update profile toggle and verify that the default profile (My profile) is selected in the Profile drop-down menu. In the Secondary profile to be used for update section, disable the Use active update profile toggle and select the profile you created in the Profile drop-down menu. click Finish.
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Click Save.
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Click Finish.
Test the update configuration on a client device
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On the client device to which the policy you configured to include the dual update profile is assigned, open the main program window of your ESET Windows application.
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Click Tools → Scheduler.
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Right-click the Regular automatic update task and select Run Now.
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Click Run now.
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ESET Linux and macOS applications
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Click Settings → Update → Primary Server and expand HTTP Proxy. In the Proxy mode drop-down menu, select Connection through a proxy server. In the Custom proxy server section, type the proxy server IP address, port number, and, if needed, the login credentials.
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Click Secondary Server and verify that Choose automatically is selected in the Update server drop-down menu. Click Finish.
