[KB7821] Create a dual update profile configuration in ESET PROTECT (8.x – 9.x)

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

  • Configure client workstations/mobile users to download updates directly from ESET update servers if they cannot download updates from the primary update server

Solution

  1. Create a new profile
  2. Modify the regular automatic update task
  3. Test the new profile configuration

Click here to configure dual update profile for ESET macOS and Linux products

I. Create a new profile

  1. Open the ESET PROTECT Web Console in your web browser and log in.

  2. Click Policies, click the policy you want to modify and select Edit.

    When creating a new policy

    In this example, we will modify an existing policy. If you are creating a new policy, you must enter information about your server (mirror server IP address, for example). If you are using HTTP Proxy for distributing updates, you do not need to specify any of this information in your policy.

    Figure 1-1
  3. Click Settings Update → expand Profiles and click Edit.

    Figure 1-2
  4. Type a name into the blank field and click Add.

    Figure 1-3
  5. Click Save.

    Figure 1-4
  6. Select the profile you just created from the Select profile to edit drop-down menu.

    Figure 1-5
  7. Expand Updates → Connection Options. Select Do not use proxy server from the Proxy mode drop-down menu and then click Finish.

    Figure 1-6

In the future, client workstations assigned to the policy you modified (see section II) will first attempt to download updates from the default profile—if this fails, client workstations will then attempt to download updates from ESET servers.


II. Modify the regular automatic update task

Complete the steps below to ensure that the latest detection engine updates will be downloaded when an end-user clicks Check for updates in their ESET endpoint product. Manual updates initiated by the user will fail if the regular automatic update task is not modified. However, the ESET endpoint product (assigned to the policy you modified in part I) will still automatically download updates according to the default interval specified in the regular automatic update task.

  1. Open the ESET PROTECT Web Console in your web browser and log in.

  2. Click Policies, click the policy you want to modify and select Edit.

    Figure 2-1
  3. Click Settings, select ESET for Windows, click Tools, expand Scheduler and then click Edit.

    Figure 2-2
  4. Select Regular automatic update and click Edit.

    Figure 2-3
  5. Click Next.

    Figure 2-4
  6. Click Next.

    Figure 2-5
  7. Leave the Interval between task execution (min.) at 60 and click Next.

    Figure 2-6
  8. Select At the next scheduled time and click Next.

    Figure 2-7
  9. Click the slider bar next to Use active update profile (under Profile to use for update) and make sure that the default profile (My profile) is selected from the Profile drop-down menu.

  10. Click the slider bar next to Use active update profile (under Secondary profile to be used for update), select the profile created in part I (Internet Updating (non-proxy)) and then click Finish.

    Figure 2-8
  11. Click Save.

    Figure 2-9
  12. Click Finish.

Figure 2-10

III. Test the new profile configuration

  1. Open ESET Endpoint Security on a client computer. Click ToolsScheduler.

    Figure 3-1
  2. Select the appropriate Update task, right-click it and select Run Now.

    Figure 3-2
  3. Click Run now.

    Figure 3-3

     


Configure dual update profiles for ESET macOS and Linux products

  1. Open the ESET PROTECT Web Console in your web browser and log in.

  2. Click Policies and select your macOS and Linux policy. Click the policy and select Edit.

  3. Click Settings, click Update Primary Server.

  4. To configure the settings:

      1. Expand HTTP Proxy and select Connection through a proxy server in the Proxy mode drop-down menu.
         
      2. Type the IP address into the Proxy server field and port number (default is 3128) into the Port field.

        If the proxy requires login credentials, enter them in the Username and Password fields (for example, within your company's network).
    Figure 4-1
  5. Click Secondary Server to configure:

    1. Expand Basic and make sure that the Update server drop-down menu is set to Choose automatically (it is by default).

    2. Leave the Username and Password field empty (because the product is already activated and these credentials are not needed).

  6. Click Finish to save your changes.

    Figure 4-2