[KB7817] Generate a report in ESET PROTECT

Issue

Required user permissions

This article assumes that you have the appropriate access rights and permissions to perform the tasks below.

If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.

  • Set up automated emails containing specific reports generated in the ESET PROTECT Web Console
  • Export a report from ESET PROTECT Console in PDF or CSV format
  • Configure SMTP client detection notifications in ESET PROTECT

Solution

  1. Verify that SMTP Server is configured.

  2. Open the ESET PROTECT Web Console in your web browser and log in.


  3. Click Tasks NewServer Task.
Figure 1-1
  1. Give your new task a Name and select Generate Report from the Task drop-down menu.
Figure 1-2
  1. Click SettingsAdd report template.
Figure 1-3
  1. Select the report template that you want to use and then click OK.
    Creating a new report template in ESET PROTECT
    If you do not have report templates in your home group, continue with one of these steps:
Figure 1-4
  1. Select the check box next to Send email and type the email address that you want reports sent to into the Send To field. By default, reports will be attached in PDF format. To use a different file format, click Show print options and select the file format for your report from the Output format drop-down menu.
To export your report as a PDF or CSV file

To export your report as a PDF or CSV file, select the check box next to Save to file, click Show print options, specify the Relative File Path that you want to export the file to (On Windows, reports are typically placed in C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Data\GeneratedReports\ On Linux, reports are typically placed in /var/opt/eset/RemoteAdministrator/Server/GeneratedReports/), and then select the file format for your report from the Output format drop-down menu. The email and file export options can be used at the same time. The user must have Export report to file permission for this action.

Figure 1-5
    • The email contains a default message. To adjust the Subject and Message, select the check box under Customize message.

    • Select the check box next to Send email if report is empty if you still want to receive emails when the report contains no information.
Figure 1-6
  1. Click the Summary section to review the details of your new task. Click Finish when you are done making changes.