Issue
- Clicking Show in EI from ESET PROTECT On-Prem redirects you to the hostname of the server instead of the public name
Details
Click to expand
If your ESET Inspect On-Prem Server is connected to ESET PROTECT On-Prem but resides in an external server, there is a known issue where clicking Show in EI redirects you to the hostname of the server instead of the public name.
Solution
To change the hostname redirect, add a parameter to the eiserver.ini
file using the instructions below:
-
Navigate to
C:\Program Files\ESET\Inspect Server\
and open theeiserver.ini
file using your preferred text editor. -
In the [Server] section, add the parameter
PublicHostname=
and type your public server URL. The example below uses the following:PublicHostname=EEI.External.Example
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-
Open services.msc and restart your ESET EI Server.
-
Trigger several detections as a test.
-
Click Detections, click any detection and click Show in EI.
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-
Verify that you are redirected to the public hostname you added to the
eiserver.ini
file.
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