[KB7683] Change the hostname redirect to ESET Inspect On-Prem Server from ESET PROTECT On-Prem

Issue

• Clicking Show in EI from ESET PROTECT On-Prem redirects you to the hostname of the server instead of the public name

Details

Solution

To change the hostname redirect, add a parameter to the eiserver.ini file using the instructions below:

1. Navigate to C:\Program Files\ESET\Inspect Server\ and open the eiserver.ini file using your preferred text editor.

2. In the [Server] section, add the parameter PublicHostname= and type your public server URL. The example below uses the following: PublicHostname=EEI.External.Example

3. Open services.msc and restart your ESET EI Server.

4. Trigger several detections as a test.

5. Open ESET PROTECT On-Prem in your web browser and log in.

6. Click Detections, click any detection and click Show in EI.

7. Verify that you are redirected to the public hostname you added to the eiserver.ini file.