[KB3592] Is my ESET product supported? ESET End of Life policy (Business products)

Issue

  • You do not know whether your product is supported or up-to-date
  • List of supported and no longer supported ESET products
  • ESET End of Life Policy described for business products

Click here to see ESET End of Life policy for Home products

Solution


ESET End of Life policy valid until June 30, 2020

Click the name of your product below to see the current level of support offered by ESET.

Click here to see the description of the support levels for ESET cloud services.

ESET cloud services


 

Support throughout product lifecycle

The support of a major release product starts with general availability (GA) and typically goes through these stages:

  1. Full Support
  2. Limited Support
  3. Basic Support

When a new major release product becomes generally available, the previous major release product is switched from Full Support to Limited support. The Limited Support phase lasts until a second successor product becomes generally available. The original product then transitions to the final phase - Basic Support. At the end of the Basic Support stage, the project will reach its End of Life. Please note that this article outlines the standard process. Extended support may be available on case-by-case basis.

Full Support
  • Availability of regular virus signature database updates and module updates
  • Support for new operating systems and new versions of operating systems
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
Limited Support
  • Availability of regular virus signature database updates and module updates
  • Severe problems, such as when the product or its main functionality is not working or is causing an instability of the system or contains a major vulnerability, addressed with patches and Service Releases
  • Technical support is available but not all bugs will be fixed
  • No support of new versions of operating systems
Basic Support
  • Availability of regular virus signature database updates
  • Availability of module updates is not guaranteed
  • Product is no longer available for download from ESET download servers
  • Technical support is no longer available, no bugs will be fixed
End of Life
  • Regular virus signature database updates may continue but are not guaranteed.
  • No technical support or patches are available for this version. Basic Support may continue but is not guaranteed.
  • No new documentation is created or updated.
Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Updated Release date for Latest Build of a specific ESET product (blank if not available or similar as Release Date).
Status Level of support currently provided.
Next Status Expected next level of support.
Expected EOL Expected End of Life.

 

ESET Endpoint Antivirus

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18

7.3.2039.0

2020-06-30

Full Support Limited Support TBA
6.6 24-Aug-17 6.6.2089.2 2018-11-13 Full Support Limited Support TBA
6.5 14-Mar-17 6.5.2132.6 28-Nov-17 Limited Support Basic Support TBA
6.4 7-Jun-16 6.4.2014.0 7-Jun-16 Basic Support End of Life TBA
6.3 21-Jan-16 6.3.2016.0 21-Jan-16 Basic Support End of Life TBA
6.2 25-Feb-2015 6.2.2033.0 29-Jul-2015 Basic Support End of Life Feb 2020
6.1 11-Dec-2014 6.1.2227.0   Basic Support End of Life Feb 2020
5.x 29-May-12 5.0.2272.7 2018-05-22 Basic Support End of Life Dec 2020

ESET Endpoint Security

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18

7.3.2039.0

2020-06-30

Full Support Limited Support TBA
6.6 25-Feb-15 6.6.2089.2 2018-11-13 Full Support Limited Support TBA
6.5 14-Mar-17 6.5.2132.6 28-Nov-17 Limited Support Basic Support TBA
6.4 7-Jun-16 6.4.2014.0 7-Jun-16 Basic Support End of Life TBA
6.3 21-Jan-16 6.3.2016.0 21-Jan-16 Basic Support End of Life TBA
6.2 25-Feb-2015 6.2.2033.0 29-Jul-2015 Basic Support End of Life Feb 2020
6.1 11-Dec-2014 6.1.2227.0   Basic Support End of Life Feb 2020
5.x 29-May-12 5.0.2272.7 2018-05-22 Basic Support End of Life Dec 2020

ESET NOD32 Antivirus Business Edition

Version Release Date Latest build Updated Status Next Status Expected EOL
4 2-Mar-09 4.2.76.0 12-Jan-12 Basic Support End of Life Dec 2020*
3 5-Nov-07 3.0.695.0   End of Life End of Life  

* This is a general End of Life date, specific exceptions might apply for specific markets.

ESET Smart Security Business Edition

Version Release Date Latest build Updated Status Next Status Expected EOL
4 2-Mar-09 4.2.76.0 12-Jan-12 Basic Support End of Life Dec 2020*
3 5-Nov-07 3.0.695.0   End of Life End of Life  

* This is a general End of Life date, specific exceptions might apply for specific markets.

ESET Mail Security for Microsoft Exchange Server

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18 7.1.10011.0 2019-12-18 Full Support Limited Support TBA
6.5 28-Feb-17 6.5.10059.0 2018-09-25 Limited Support Basic Support TBA
6.4 7-Sep-16 6.4.10011.0 30-Nov-16 Basic Support End of Life 2020
6.3 21-Jan-16 6.3.10005.0 22-Mar-16 Basic Support End of Life 2020
6.2 3-Sep-15 6.2.12012.0 20-Oct-15 Basic Support End of Life 2020
5 N/A N/A N/A N/A N/A N/A
4.5 26-Mar-13 4.5.10022.0 2014-06-06 End of Life End of Life  
4.3 31-Mar-11 4.3.10016   End of Life End of Life  
4.2 10-Mar-10 4.2.10012   End of Life End of Life  

ESET File Security for Microsoft Windows Server

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18 7.1.12006.0 2019-07-02 Full Support Limited Support TBA
6.5 28-Feb-17 6.5.12018.0 2018-08-28 Limited Support Basic Support TBA
6.4 7-Sep-16 6.4.12004.0 30-Nov-16 Basic Support End of Life 2020
6.3 2-Mar-16 6.3.12006.0 19-May-16 Basic Support End of Life 2020
6.2 25-Feb-15 6.2.12007.0 3-Sep-15 Basic Support End of Life 2020
6.0 11-Dec-14 6.0.12035.0   Basic Support End of Life 2020
5 N/A N/A N/A N/A N/A N/A
4.5 7-Feb-12 4.5.12017.0 2015-08-05 End of Life End of Life  
4.3 18-Oct-11 4.3.12014   End of Life End of Life  

ESET Mail Security for IBM Domino

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18 7.1.14006.0 2019-09-06 Full Support Limited Support TBA
6.5 28-Feb-17 6.5.14026.0 2018-05-24 Limited Support Basic Support TBA
6.4 7-Sep-16 6.4.14024.0 30-Nov-16 Basic Support End of Life 2020
5 N/A N/A N/A N/A N/A N/A
4.5 29-May-12 4.5.14059.0 2016-03-15 End of Life End of Life  

ESET NOD32 Antivirus for Lotus Domino

Version Release Date Latest build Updated Status Next Status Expected EOL
2 24-Jun-05 2006.8.2.0   End of Life End of Life  

ESET Security for Kerio

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 29-May-17 6.5.16009.0 2018-05-24 Basic Support End of Life June 2022
5 N/A N/A N/A N/A N/A N/A
4.5 6-Nov-13 4.5.16009.0 2016-05-17 End of Life End of Life  

ESET Security for Microsoft Sharepoint Server

Version Release Date Latest build Updated Status Next Status Expected EOL
7.x 16-Aug-18 7.1.15003.0 2019-10-10 Full Support Limited Support TBA
6.5 28-Feb-17 6.5.15015.0 2018-05-24 Limited Support Basic Support TBA
6.4 7-Sep-16 6.4.15015.0 30-Nov-16 Basic Support End of Life 2020
4.5 12-Jun-13 4.5.15024.0 2018-01-16 End of Life End of Life  

ESET Endpoint Antivirus for Mac

Version Release Date Latest build Updated Status Next Status Expected EOL
6.8 25-Sep-19 6.9.60.3 10-Oct-19 Full Support Limited Support TBA
6.6 25-May-18 6.8.400.0 2019-12-05 Limited Support Basic Support TBA
6.5 25-Sep-17 6.5.600.1 21-Dec-17 Limited Support Basic Support TBA
6.4 30-Mar-17 6.4.246.0   Limited Support Basic Support TBA
6.3 19-Sep-16 6.3.85.0   Limited Support Basic Support TBA
6.2 31-May-16 6.2.7.0   Basic Support End of Life TBA
6.1 30-Sep-15 6.1.16.0   Basic Support End of Life TBA

ESET Endpoint Security for Mac

Version Release Date Latest build Updated Status Next Status Expected EOL
6.8 25-Sep-19 6.9.60.3 10-Oct-19 Full Support Limited Support TBA
6.6 25-May-18 6.8.400.0 2019-12-05 Limited Support Basic Support TBA
6.5 25-Sep-17 6.5.600.1 21-Dec-17 Limited Support Basic Support TBA
6.4 30-Mar-17 6.4.246.0   Limited Support Basic Support TBA
6.3 19-Sep-16 6.3.85.0   Limited Support Basic Support TBA
6.2 31-May-16 6.2.7.0   Basic Support End of Life TBA
6.1 30-Sep-15 6.1.16.0   Basic Support End of Life TBA

ESET NOD32 Antivirus Business Edition for Mac OS X

Version Release Date Latest build Updated Status Next Status Expected EOL
4.1 27-Jul-12 4.1.106.1
4.1.94.0 (Mac 10.5)
2018-01-11 Limited Support Basic Support TBA
4 2-Aug-10 4.0.77 6-Dec-11 Basic Support End of Life TBA

ESET Mobile Security Business Edition for Symbian

Version Release Date Latest build Updated Status Next Status Expected EOL
1 22-Apr-10 1.3.4 11-May-11 End of Life End of Life  

ESET Mobile Security Business Edition for Windows Mobile

Version Release Date Latest build Updated Status Next Status Expected EOL
1 22-Apr-10 1.3.1885 11-May-11 End of Life End of Life  

ESET Endpoint Security for Android

Version Release Date Latest build Updated Status Next Status Expected EOL
2 25-Feb-15 2.7.17.0 2019-12-11 Full Support Limited Support TBA
1 4-Dec-12 1.2.210.134 2015-06-25 End of Life End of Life  

ESET NOD32 Antivirus Business Edition for Linux Desktop

Version Release Date Latest build Updated Status Next Status Expected EOL
4 12-Apr-11 4.0.93.0 2019-05-02 Limited Support Basic Support TBA

ESET File Security for Linux

Version Release Date Latest build Updated Status Next Status Expected EOL
7.1 15-Nov-19 7.1.247   Full Support Limited Support TBA
7.0 16-Jul-19 7.0.1152 19-Jul-19 Limited Support Basic Support TBA

This product is a successor of version 4.5 and drops support for FreeBSD.

ESET File/Mail/Gateway Security for Linux/BSD/Solaris

Version Release Date Latest build Updated Status Next Status Expected EOL
4.5 17-Dec-15 4.5.15.0 2019-05-02 Full Support Limited Support TBA
4.0 15-Nov-11 4.0.10 2-Jul-2013 End of Life End of Life  
3 Q2/2008 3.0.22   End of Life End of Life  

ESET Virtualization Security for VMware vShield

Version Release Date Latest build Updated Status Next Status Expected EOL
1 21-Jan-16 1.0.14.0 2017-11-10 End of Life End of Life  

ESET Virtualization Security for VMware NSX

Version Release Date Latest build Updated Status Next Status Expected EOL
1 21-Jan-16 1.7.1.0 2019-09-20 Full Support Limited Support TBA

ESET Secure Authentication

Version Release Date Latest build Updated Status Next Status Expected EOL
2 15-Mar-16 2.8.23.0 2019-07-09 Full Support Limited Support TBA
1 25-Jul-13 1.3.719.0 2016-09-20 Basic Support End of Life TBA

ESET Shared Local Cache

Version Release Date Latest build Updated Status Next Status Expected EOL
1 12-Dec-14 1.2.5.0 2017-03-15 Basic Support End of Life TBA

ESET Enterprise Inspector

Version Release Date Latest build Updated Status Next Status Expected EOL
1 16-Aug-18 N/A N/A Full Support Limited Support TBA

ESET Dynamic Threat Defense

Version Release Date Latest build Updated Status Next Status Expected EOL
current 16-Aug-18 N/A N/A Full Support Limited Support TBA

ESET Security Management Center

Version Release Date Latest build Updated Status Next Status Expected EOL
7.1 12-Nov-19

7.2.11.1

2019-11-12 Full Support Limited Support TBA
7.0 16-Aug-18 7.0.72   Limited Support Basic Support TBA

ESET Security Management Center (starting from version 7) replaces ESET Remote Administrator.

ESET Remote Administrator

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5*** 14-Mar-17 6.5.34.0 2017-10-30 Limited Support Basic Support Dec 2020
6.4** 19-July-16 6.4.29.0 19-Sep-16 End of Life End of Life  
6.3* 21-Jan-16 6.3.12.0   End of Life End of Life
6.2* 3-Sep-15 6.2.11.0   End of Life End of Life  
6.1* 20-May-15 6.1.31.0   End of Life End of Life
6.1* 25-Feb-15 6.1.28.0   End of Life End of Life  
6.1* 10-Dec-14 6.1.21.0   End of Life End of Life  

*** - ERA MDM component is in Basic Support as of 11, April 2019.

** - Latest possible version that customers can upgrade to will be ESMC V7.1

* - The installer files for ERA 6.1 - 6.4 (all components) are not available in the repository. Users can not create Agent installers for these versions.

Version Release Date Latest build Updated Status Next Status Expected EOL
5.3* 19-Nov-15 5.3.39.0 2016-09-19 Basic Support End of Life Jun 2020
5.2 16-Jun-14 5.2.26.0   End of Life End of Life  
5.1 21-Oct-13 5.1.34   End of Life End of Life  
5 28-May-12 5.0.119   End of Life End of Life  
4 19-Apr-10 4.0.138   End of Life End of Life  
3 15-Dec-08 3.0.105   End of Life End of Life  
2 26-Nov-07 2.0.110   End of Life End of Life  
1 2003 1.0.17   End of Life End of Life  

* - ERA 5.3 is in the extended support phase focused on customers migrating to the ESET Security Management Center.

ESET Endpoint Encryption Client

Version Release Date Latest build Updated Status Next Status Expected EOL
5.0 19-Nov-2019 5.0.4   Full Support Limited Support TBA
5.0 9-Jul-2019 5.0.3   Limited Support Basic Support TBA
5.0 1-Apr-2019 5.0.1   Limited Support Basic Support TBA
5.0 28-Deb-2019 5.0.0   Limited Support Basic Support TBA
4.9 12-Dec-2018 4.9.5   Limited Support Basic Support TBA
4.9 4-May-2018 4.9.4   Limited Support Basic Support TBA
4.9 29-Mar-2018 4.9.3   Limited Support Basic Support TBA
4.9 22-Mar-2018 4.9.2   Limited Support Basic Support TBA
4.9 26-Oct-2017 4.9.0   Limited Support Basic Support TBA
4.8 3-Aug-2017 4.8.17   Limited Support Basic Support TBA
4.8 30-Mar-2017 4.8.16   Limited Support Basic Support TBA
4.8 28-Feb-2017 4.8.15   Limited Support Basic Support TBA
4.8 12-Jan-2017 4.8.13   Limited Support Basic Support TBA
4.8 14-Dec-2016 4.8.12   Limited Support Basic Support TBA
4.8 22-Nov-2016 4.8.11   Limited Support Basic Support TBA
4.8 8-Sep-2016 4.8.5   Limited Support Basic Support TBA

ESET Endpoint Encryption Server

Version Release Date Latest build Updated Status Next Status Expected EOL
3.0 28-Feb-2019 3.0.0   Full Support Limited Support TBA
2.10 27-Sep-2018 2.10.10   Limited Support Basic Support TBA
2.9 16-Apr-2018 2.9.3   Limited Support Basic Support TBA
2.9 26-Oct-2017 2.9.2   Limited Support Basic Support TBA
2.9 3-Aug-2017 2.9.0   Limited Support Basic Support TBA
2.8 28-Feb-2017 2.8.0   Limited Support Basic Support TBA
2.7 12-Jan-2017 2.7.7   Limited Support Basic Support TBA
2.7 22-Nov-2016 2.7.1   Limited Support Basic Support TBA
2.6 19-Sep-2016 2.6.2   Limited Support Basic Support TBA
2.6 8-Sep-2016 2.6.1   Limited Support Basic Support TBA

 

Support through ESET cloud service (software-as-a-service) lifecycle:

The support of major release cloud service starts with general availability (GA) and typically goes through these stages:

  1. Full Support
  2. Limited Support
  3. End of Life

When a new major release becomes generally available, the previous major release is automatically transitioned to the final phase – End of Life.

When a new major release becomes generally available, and for any reason, the previous major release version is not terminated, the previous major release is automatically switched from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period, the previous release version reaches its End of Life.

Full Support
  • Cloud service is constantly improved
  • Confirmed problems and vulnerabilities are addressed with Hotfixes and Service Releases
  • Enrollment of new customers/users is available
  • Technical support is available, documentation is updated
Limited Support
  • Cloud service is not actively improved
  • Functionalities and accessibility might be limited
  • Enrollment of new customers/users might be limited
  • Technical support is limited, bugs are under consideration, update of documentation might be limited
End of Life
  • Cloud service improvements are terminated
  • Accessibility is limited or terminated
  • Enrollment of new customers/users is not available
  • Basic or no technical support, no bugs fixing, no documentation update

 

ESET MSP Administrator

Version Release Date Latest build Current Status Full Support Limited Support EOL Suggested Migration Path Comment
1 3-Feb-20 1.4.2 Limited support N/A Until EOL 31-Dec-2020 Migrate to EMA v2 N/A
2 24-Mar-20 2.3.29.1 Full Support Throughout whole lifecycle N/A N/A N/A N/A

 

ESET Business Account

Version Release Date Latest build Current Status Full Support Limited Support EOL Suggested Migration Path Comment
3 24-Mar-20 3.34.1 Full Support Throughout whole lifecycle N/A N/A N/A N/A

 

ESET License Administrator

Version Release Date Latest build Current Status Full Support Limited Support EOL Suggested Migration Path Comment
1 17-Mar-20 1.32.20 Limited support N/A Until EOL TBD N/A N/A


ESET End of Life policy valid from July 1, 2020

The purpose of this document is to provide the ESET End of Life (EOL) policies, and product-related support policies, as well as policies we follow for the support of various operating systems.

The document should serve as a source of information for ESET business customers, for whom clear and predictable EOL policies can significantly contribute to effective IT security planning. We believe this document will help organizations keep their security policies up to date, preventing any disruptions to business continuity.

This End of Life document was inspired by industry best practices, as well as accepted standards. The policies are applied to all existing products and product versions, respecting the past commitments made to our customers. We have defined product categories and tailored support policies to each of them; you can also find information on how product versioning works, and explanations of the product lifecycle stages.

We are fully aware that any transition can be difficult, especially in a business environment. Therefore, from the moment our new policy comes into full force, we are going to allocate a one-year transition period. During this time, the product versions that will have transitioned from basic/limited support in the current state to EOL as a result of the new policy will still receive module updates (also include virus signatures updates). Basic support in fact only guaranteed virus signature updates. We will make sure to keep sending those and module updates to otherwise EOL-ed product versions for the duration of the transition period. The product versions that would naturally transition into the EOL phase during this period will also enjoy the same benefit.

Versioning Rules

ESET follows industry standards for product version numbering. See the example on how to read the individual numbers found in the product version:

Versioning explained

ESET Endpoint Security 7.2.2055.0 means

7.

2.

2055.

0

Major version

Minor version

Build number/Patch level (Hotfix)

Additional differentiator (e.g. language version)

  • Major version  Moving to a higher version typically involves a major product overhaul, change in product architecture or dropped OS support for one of the earlier OS versions.
  • Minor version  Increasing this number means minor bugfixes and minor functionality changes compared to the previous version.
  • Build Number/Patch level (Hotfix)  Automatic fix for critical bugs and vulnerabilities. Nothing changes at all from a functional point of view.

Product Lifecycle

Naturally, each of our products fits into a specific stage of the product lifecycle. For the purpose of defining a complete EOL policy we decided to categorize them into the following groups:

  • Products in active development

    These products are in the early or middle stages of the lifecycle and we aim to develop and sell them in the coming years.
    Products in active development regularly undergo the end of version procedure for earlier product versions (every time a new major version is released). There is also a procedure in place to allow for an extended period of limited support for certain product versions – for more details contact your ESET representative.

  • Products in maintenance

    These products are in a highly mature state and ESET merely maintains them. There is no development of any new features. Products/services in maintenance are typically in extended limited support.

  • Products to be terminated

    These products have not been developed nor improved in any way for a long time, and they no longer make any commercial or strategic sense. These products undergo an internal product termination procedure, which results in the products’ complete End of Life.

Support Levels

These are the general support levels for ESET products and services. For application to individual products and product versions, read the dedicated sections of this document.

  • Full Support

    This is understood industry-wide as providing the best effort to serve customers by fixing all bugs and offering full functionality. We also offer wide-ranging assistance to our customers. All future OS releases will be supported unless there is a major external hurdle that cannot be overcome despite reasonable effort.

  • Limited Support

    The scope is relatively narrow here so pay attention to the kind of support you are entitled to at this stage for each product category.

  • End of Life

    At this stage of the product lifecycle we offer zero support or assistance and basically do not guarantee the product’s functionality at all. The best we can do is guide the customer to the most meaningful migration path so that they upgrade to the latest equivalent product.

More details about ESET End of Life policy in PDF


End of Life policy for business products

Click the name of your product below to see the current level of support offered by ESET.

ESET Endpoint Solutions
ESET Endpoint Antivirus
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.3 30 June 2020

7.3.2039.0

Full Support Until version 8 +1 year Until version 8 +3 years  
7.2 12 November 2019 7.2.2055.0 Limited Support Ended Until version 8 +1 year  
7.1 11 April 2019 7.1.2064.0 Limited Support Ended Until version 8 +1 year  
7.0 16 August 2018 7.0.2091.0 Limited Support Ended Until version 8 +1 year  
6.6 24 August 2017 6.6.2089.2 Limited Support Ended March 2021  
6.5 14 March 2017 6.5.2132.6 Limited Support Ended Until Feb 2022  
6.4 07 June 2016 6.4.2014.0 End of Life Ended Ended
6.3 21 January 2016 6.3.2016.0 End of Life Ended Ended
6.2 25 February 2015 6.2.2033.0 End of Life Ended Ended  
6.1 11 December 2014 6.1.2227.0 End of Life Ended Ended  
5.x 29 May 2012 5.0.2272.7 Limited Support Ended Dec 2020
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Endpoint Security
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.3 30 June 2020

7.3.2039.0

Full Support Until version 8 +1 year Until version 8 +3 years  
7.2 12 November 2019 7.2.2055.0 Limited Support Ended Until version 8 +1 year  
7.1 11 April 2019 7.1.2064.0 Limited Support Ended Until version 8 +1 year  
7.0 16 August 2018 7.0.2091.0 Limited Support Ended Until version 8 +1 year  
6.6 24 August 2017 6.6.2089.2 Limited Support Ended March 2021  
6.5 14 March 2017 6.5.2132.6 Limited Support Ended Until Feb 2022  
6.4 07 June 2016 6.4.2014.0 End of Life Ended Ended
6.3 21 January 2016 6.3.2016.0 End of Life Ended Ended
6.2 25 February 2015 6.2.2033.0 End of Life Ended Ended  
6.1 11 December 2014 6.1.2227.0 End of Life Ended Ended  
5.x 29 May 2012 5.0.2272.7 Limited Support Ended Dec 2020
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET NOD32 Antivirus Business Edition
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.x 02 March 2009 4.2.76.0  Limited Support Ended Dec 2020
3.0 05 November 2007 3.0.695.0  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Endpoint Antivirus for Linux
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.0 25 February 2020 7.0.13.0 Full Support Until version 8 +1 year Until version 8 release + 3 years  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Endpoint Antivirus for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.9 15 June 2020 6.9.60.3 Full Support  Until version 7 +1 year Until version 7 +3 years  
6.8 25 September 2019 6.8.400.0 Limited Support Ended Until version 7 +1 year  
6.7 10 January 2019 6.7.900.0  End of Life Ended Ended
6.6 25 May 2018 6.6.866 End of Life Ended Ended
6.5 25 September 2017 6.5.600.1  End of Life Ended Ended
6.4 30 March 2017 6.4.246.0  End of Life Ended Ended
6.3 19 September 2016 6.3.85.0  End of Life Ended Ended
6.2 31 May 2016 6.2.7.0  End of Life Ended Ended
6.1 30 September 2015 6.1.16.0  End of Life Ended Ended
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Endpoint Security for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.9 15 June 2020 6.9.60.3 Full Support  Until version 7 +1 year Until version 7 +3 years  
6.8 25 September 2019 6.8.400.0 Limited Support Ended Until version 7 +1 year  
6.7 10 January 2019 6.7.900.0  End of Life Ended Ended
6.6 25 May 2018 6.6.866 End of Life Ended Ended
6.5 25 September 2017 6.5.600.1  End of Life Ended Ended
6.4 30 March 2017 6.4.246.0  End of Life Ended Ended
6.3 19 September 2016 6.3.85.0  End of Life Ended Ended
6.2 31 May 2016 6.2.7.0  End of Life Ended Ended
6.1 30 September 2015 6.1.16.0  End of Life Ended Ended
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET NOD32 Antivirus Business Edition for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.1 27 July 2012 4.1.106.1 End of Life Ended Ended  
4 02 August 2010 4.0.77  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET NOD32 Antivirus Business Edition for Linux Desktop
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.0 12.4.11 4.0.93.0 End of Life Ended Ended
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Server Products
ESET Mail Security for Microsoft Exchange Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.1 18 December 2019 7.1.10015.0 Full Support Until version 8 +1 year Until version 8 +3 years  
7.0 16 August 2018 7.0.x Limited Support Ended Until version 8 +1 year  
6.5 28 February 2017 6.5.10059.0  Limited Support Ended Until Aug 2021  
6.4 07 September 2016 6.4.10011.0  End of Life Ended Ended
6.3 21 January 2016 6.3.10005.0  End of Life Ended Ended
6.2 03 September 2015 6.2.12012.0  End of Life Ended Ended
4.5 26 March 2013 4.5.10022.0  End of Life Ended Ended  
4.3 31 March 2011 4.3.10016  End of Life Ended Ended  
4.2 10 March 2010 4.2.10012  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET File Security for Microsoft Windows Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.1 11 February 2020 7.1.12010.0 Full Support Until version 8 +1 year Until version 8 +3 years  
7.0 29 January 2019 7.0.12018.0 Limited Support Ended Until version 8 +1 year  
6.5 28 February 2017 6.5.12018.0  Limited Support Ended Until Dec 2022  
6.4 07 September 2016 6.4.12004.0  End of Life Ended Ended
6.3 02 March 2016 6.3.12006.0  End of Life Ended Ended
6.2 25 February 2015 6.2.12007.0  End of Life Ended Ended
6.0 11 December 2014 6.0.12035.0  End of Life Ended Ended
4.5 07 February 2012 4.5.12017.0  End of Life Ended Ended  
4.3 18 October 2011 4.3.12014  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Mail Security for IBM Domino
(formerly ESET Mail Security for IBM Lotus Domino)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.1 10 September 2019 7.1.14008.0 Full Support Until version 8 +1 year Until version 8 +3 years  
7.0 16 August 2018 7.0.x Limited Support Ended Until version 8 +1 year  
6.5 28 February 2017 6.5.14026.0 Limited Support Ended Until Aug 2021  
6.4 07 September 2016 6.4.14024.0 End of Life Ended Ended
4.5 29 May 2012 4.5.14059.0  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Security for Kerio
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.5 29 May 2017 6.5.16009 End of Life Ended Ended
5 N/A N/A N/A N/A N/A N/A
4.5 06 November 2013 4.5.16009 End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Security for Microsoft Sharepoint Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.0 16 August 2018 7.0.15010.0 Full Support Until version 8 +1 year Until version 8 +3 years  
6.5 28 February 2017 6.5.15015.0 Limited Support Ended Until Aug 2021  
6.4 07 September 2016 6.4.15015.0 End of Life Ended Ended
4.5 12 June 2013 4.5.15024.0  End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET File Security for Linux
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.1 14 November 2019 7.1.561 Full Support Until version 8 +1 year Until version 8 +3 years  
7.0 16 July 2019 7.0.1152 Limited Support Ended Until version 8 +1 year  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET File/Mail/Gateway Security for Linux/FreeBSD
(formerly ESET File/Mail/Gateway Security for Linux/BSD/Solaris)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.5 17 December 2015 4.5.15.0 Limited Support Until June 2020 Until June 2021  
4.0 15 November 2011 4.0.10 End of Life Ended Ended  
3.0 Q2/2008 3.0.22 End of Life Ended Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Virtualization Security for VMware NSX
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1 21 January 2016 1.7.1.0 Limited Support Ended TBA  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Shared Local Cache
Version Release Date Latest build Current Status Full Support Transition period
1 12 December 2014 1.2.5.3 Limited support Ended  
Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the
older major generation (for one year only after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (1 extra year after
the next generation comes out) and the latest release of the previous product generation (2 extra years
after the 1 year of full support has expired).

Full Support

  • Availability of regular module updates
  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Availability of regular module updates
  • Compatibility with new versions of operating systems is not guaranteed*
  • Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases**
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • Availability of module updates is not guaranteed
  • No new operating systems support
  • No technical support or patches are available for this version
  • No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET On-premises Consoles
ESET Security Management Center
Version Release Date Latest build Current Status Full Support Limited Support
7.2 11 June 2020 7.2.11.1 Full Support Until version 8 release Until version 8 +2 years
7.1 19 November 2019 7.1.27.2 Limited Support Ended Until version 8 +2 years
7.0 16 August 2018 7.0.72 Limited Support Ended Until version 8 +2 years
Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major
version is released, the previous version goes into limited support.

Limited Support is available for two years after full support has expired.

Full Support

  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems will be guaranteed by future product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • No new operating systems support
  • No technical support or patches are available for this version.
  • No new documentation is created or updated.

Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Remote Administrator
Version Release Date Latest build Current Status Full Support Limited Support
6.5 14 March 2017 6.5.34.0 Limited Support Ended Until December 2020
6.4 19 July 2016 6.4.29.0 End of Life Ended Ended
6.3 21 January 2016 6.3.12.0 End of Life Ended Ended
6.2 03 September 2015 6.2.11.0 End of Life Ended Ended
6.1 20 May 2015 6.1.31.0 End of Life Ended Ended
6.1 25 February 2015 6.1.28.0 End of Life Ended Ended
6.1 10 December 2014 6.1.21.0 End of Life Ended Ended
5.3 19 November 2015 5.3.39.0 End of Life Ended Ended
5.2 16 June 2014 5.2.26.0 End of Life Ended Ended
5.1 21 October 2013 5.1.34 End of Life Ended Ended
5 28 May 2012 5.0.119 End of Life Ended Ended
4 19 April 2010 4.0.138 End of Life Ended Ended
3 15 December 2008 3.0.105 End of Life Ended Ended
2 26 November 2007 2.0.110 End of Life Ended Ended
1 25 June 1905 1.0.17 End of Life Ended Ended
Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major
version is released, the previous version goes into limited support.

Limited Support is available for two years after full support has expired.

Full Support

  • Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems will be guaranteed by future product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available
  • KB and Help website always up to date

Limited Support

  • Compatibility with new versions of operating systems is not guaranteed*
  • Technical support is available
  • KB and Help updates guaranteed only for critical issues (preventing the products’ core functionality and security)
  • Product is no longer available for download from ESET servers

End of Life

  • No new operating systems support
  • No technical support or patches are available for this version.
  • No new documentation is created or updated.

Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.


ESET Mobile Solutions
ESET Endpoint Security for Android
Version Release Date Latest build Current Status Full Support
2 25 February 2015 2.7.21.0 Full Support Until next major release
1 04 December 2012 1.2.210.134  End of Life Ended Feb 2015
Support status explanation

Full Support is available only for the latest major version/release.
There is no Limited Support for earlier versions.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems will be guaranteed by future product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available

End of Life

  • No technical support or patches are available for this version.
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.


ESET Endpoint Detection and Response
ESET Enterprise Inspector
Version Release Date Latest build Current Status Full Support
1.4 15 June 2020 1.4.1363 Full Support until version 1.5 release
1.3 17 September 2019 1.3.1145 for Server and WinOS endpoints
1.3.1143 for macOS endpoints
End of Life Ended
1.2 20 July 2018 1.2.894 End of Life Ended
1.1 26 March 2018   End of Life Ended
1 N/A N/A End of Life Ended
Support status explanation

Full Support is available only for the latest major version/release.
There is no Limited Support for earlier versions.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems will be guaranteed by future product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available

End of Life

  • No technical support or patches are available for this version.
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.


ESET Encryption and Multifactor Authentication Products
ESET Full Disk Encryption
Version Release Date Latest build Current Status Full Support
1.2 23 June 2020 1.2.0.x Full Support Until next major release
1.1 02 April 2020 1.1.0.0 End of Life Ended
1.0 28 January 2019 1.047.6.0 End of Life Ended
Support status explanation

Full Support is available only for the latest major version/release.
There is no Limited Support for earlier versions.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems will be guaranteed by future product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available

End of Life

  • No technical support or patches are available for this version.
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Secure Authentication
Version Release Date Latest build Current Status Full Support
3 30 January 2020 3.0.20.0 Full Support Until next major release
2 15 March 2016 2.8.23.0 End of Life Ended Jan 2020
1 25 July 2013 1.3.719.0 End of Life Ended Mar 2016
Support status explanation

Full Support is available only for the latest major version/release.
There is no Limited Support for earlier versions.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems will be guaranteed by future product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available

End of Life

  • No technical support or patches are available for this version.
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Endpoint Encryption Client
Version Release Date Latest build Current Status Full Support
5 06 May 2020 5.0.6 Full Support Until next major release
5 12 February 2019 5.0.5 End of Life Ended
4 12 December 2018 4.9.5 End of Life Ended
Support status explanation

Full Support is available only for the latest major version/release.
There is no Limited Support for earlier versions.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems will be guaranteed by future product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available

End of Life

  • No technical support or patches are available for this version.
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Endpoint Encryption Server
Version Release Date Latest build Current Status Full Support
3 12 February 2019 3.1 Full Support Until next major release
2 27 September 2018 2.10.10 End of Life Ended
Support status explanation

Full Support is available only for the latest major version/release.
There is no Limited Support for earlier versions.

Full Support – granted only to the latest release of product

  • Bugs and broken functionality are always fixed in the latest release
  • Compatibility with new operating systems and new versions of operating systems will be guaranteed by future product releases
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Technical support is available

End of Life

  • No technical support or patches are available for this version.
  • No new documentation is created or updated.
  • Product is not available for download from ESET servers

Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.


ESET Cloud Services
ESET MSP Administrator
Version Release Date Latest build Current Status Full Support Limited Support
2 24 March 2020 2.3.29.1 Full Support Throughout whole lifecycle N/A
1 03 February 2020 1.4.2 Limited support N/A Until December 2020
Support status explanation

When a new major release becomes generally available, the last major release automatically transitions
to the final phase – End of Life.
When a new major release becomes generally available and if for some reason the previous major
release version is not terminated, the last major release automatically switches from Full Support to
Limited Support for a predefined period of time (usually for one year). After the predefined period of
time, the previous release version reaches its End of Life.

Full Support

  • Bugs are fixed and features are added on the management center side automatically
  • Technical support is available
  • In case of management consoles backwards compatibility with older endpoints is guaranteed for the x latest major version releases (TBD), older versions of endpoint might not work properly

Limited Support

  • The service will keep on working for existing customers, but no new customers can be enrolled.
  • No new features will be added and no bugs will be fixed

End of Life

  • Service discontinuation will be announced along with end of Sales date
  • Support will be offered 2 years after the announced end of sales date*
  • Renewals will be only available up until the remaining support period (counting since end of sales date)
  • Customers will be notified 12 months before infrastructure shutdown and informed about available upgrade / migration options

*Unless stated otherwise. In certain cases it is undesirable to support an old services for 2 years.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Cloud Administrator
Version Release Date Latest build Current Status Full Support Limited Support
Cloud 01 September 2018 N/A Full Support Throughout whole lifecycle N/A
Support status explanation

When a new major release becomes generally available, the last major release automatically transitions
to the final phase – End of Life.
When a new major release becomes generally available and if for some reason the previous major
release version is not terminated, the last major release automatically switches from Full Support to
Limited Support for a predefined period of time (usually for one year). After the predefined period of
time, the previous release version reaches its End of Life.

Full Support

  • Bugs are fixed and features are added on the management center side automatically
  • Technical support is available
  • In case of management consoles backwards compatibility with older endpoints is guaranteed for the x latest major version releases (TBD), older versions of endpoint might not work properly

Limited Support

  • The service will keep on working for existing customers, but no new customers can be enrolled.
  • No new features will be added and no bugs will be fixed

End of Life

  • Service discontinuation will be announced along with end of Sales date
  • Support will be offered 2 years after the announced end of sales date*
  • Renewals will be only available up until the remaining support period (counting since end of sales date)
  • Customers will be notified 12 months before infrastructure shutdown and informed about available upgrade / migration options

*Unless stated otherwise. In certain cases it is undesirable to support an old services for 2 years.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Business Account
Version Release Date Latest build Current Status Full Support Limited Support
3 24 March 2020 3.34.1 Full Support Throughout whole lifecycle N/A
Support status explanation

When a new major release becomes generally available, the last major release automatically transitions
to the final phase – End of Life.
When a new major release becomes generally available and if for some reason the previous major
release version is not terminated, the last major release automatically switches from Full Support to
Limited Support for a predefined period of time (usually for one year). After the predefined period of
time, the previous release version reaches its End of Life.

Full Support

  • Bugs are fixed and features are added on the management center side automatically
  • Technical support is available
  • In case of management consoles backwards compatibility with older endpoints is guaranteed for the x latest major version releases (TBD), older versions of endpoint might not work properly

Limited Support

  • The service will keep on working for existing customers, but no new customers can be enrolled.
  • No new features will be added and no bugs will be fixed

End of Life

  • Service discontinuation will be announced along with end of Sales date
  • Support will be offered 2 years after the announced end of sales date*
  • Renewals will be only available up until the remaining support period (counting since end of sales date)
  • Customers will be notified 12 months before infrastructure shutdown and informed about available upgrade / migration options

*Unless stated otherwise. In certain cases it is undesirable to support an old services for 2 years.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET License Administrator
Version Release Date Latest build Current Status Full Support Limited Support
1 17 March 2020 1.32.20 Limited support N/A Until End of Life
Support status explanation

When a new major release becomes generally available, the last major release automatically transitions
to the final phase – End of Life.
When a new major release becomes generally available and if for some reason the previous major
release version is not terminated, the last major release automatically switches from Full Support to
Limited Support for a predefined period of time (usually for one year). After the predefined period of
time, the previous release version reaches its End of Life.

Full Support

  • Bugs are fixed and features are added on the management center side automatically
  • Technical support is available
  • In case of management consoles backwards compatibility with older endpoints is guaranteed for the x latest major version releases (TBD), older versions of endpoint might not work properly

Limited Support

  • The service will keep on working for existing customers, but no new customers can be enrolled.
  • No new features will be added and no bugs will be fixed

End of Life

  • Service discontinuation will be announced along with end of Sales date
  • Support will be offered 2 years after the announced end of sales date*
  • Renewals will be only available up until the remaining support period (counting since end of sales date)
  • Customers will be notified 12 months before infrastructure shutdown and informed about available upgrade / migration options

*Unless stated otherwise. In certain cases it is undesirable to support an old services for 2 years.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

ESET Dynamic Threat Defense
Version Release Date Latest build Current Status Full Support Limited Support
Cloud 16 August 2018 N/A Full Support Throughout whole lifecycle N/A
Support status explanation

When a new major release becomes generally available, the last major release automatically transitions
to the final phase – End of Life.
When a new major release becomes generally available and if for some reason the previous major
release version is not terminated, the last major release automatically switches from Full Support to
Limited Support for a predefined period of time (usually for one year). After the predefined period of
time, the previous release version reaches its End of Life.

Full Support

  • Bugs are fixed and features are added on the management center side automatically
  • Technical support is available
  • In case of management consoles backwards compatibility with older endpoints is guaranteed for the x latest major version releases (TBD), older versions of endpoint might not work properly

Limited Support

  • The service will keep on working for existing customers, but no new customers can be enrolled.
  • No new features will be added and no bugs will be fixed

End of Life

  • Service discontinuation will be announced along with end of Sales date
  • Support will be offered 2 years after the announced end of sales date*
  • Renewals will be only available up until the remaining support period (counting since end of sales date)
  • Customers will be notified 12 months before infrastructure shutdown and informed about available upgrade / migration options

*Unless stated otherwise. In certain cases it is undesirable to support an old services for 2 years.


Support throughout product lifecycle

Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Current Status Level of support currently provided.
Full Support Status Current status of Full Support level.
End of Life Expected End of Life.

Why upgrade?

Each new version of ESET products feature many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Upgrade ESET business products

If you have any doubt regarding level of support for product(s) that you are using, please contact ESET technical support.