[KB7447] Upgrade the MS SQL Express database to the latest version (ERA/ESMC/ESET PROTECT) (8.x–10.x)

Issue

Details


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New name–ESET Security Management Center 7.x has been renamed to ESET PROTECT. Products and services are evolving to cover new markets and customer needs, and we have decided to rename our solution to better accommodate the current and new capabilities that we have planned.
Database purpose

If you use the database for purposes other than ESET Remote Administrator, ESET Security Management Center, or ESET PROTECT, do not follow this article. 

  • If you are using MS SQL 2008 R2 Express (64-bit), which was distributed with ERA 6.x, install MS SQL Server 2008 R2 Express SP3 first. Afterward, you can directly upgrade the database up to the MS SQL 2017 version.
  • SQL Server 2017 (14.x) is only available for 64-bit platforms, and cross-platform (32-bit to 64-bit) upgrade is not supported.

Solution

Earlier version of ERA 6.x

If you are using an earlier version of ERA, you must upgrade to version 6.5 before upgrading to ESET PROTECT 8.x. Visit our Online Help topic for additional information on supported databases.

Be aware that it is not possible to upgrade directly from ERA to ESET PROTECT 9.0.

Database backup

Make sure to back up your database before the upgrade. If you run the SQL server on a virtual machine, create a snapshot of the machine before the upgrade.

ESET PROTECT 9.0 users

ESET PROTECT 9.0 no longer supports MSSQL 2012.

Installing MS SQL Server 2008 R2 SP3

  1. Download the Microsoft SQL Server 2008 R2 Service Pack 3 installer.

  2. Run the installer.

  3. The SQL installer checks your installation first. When it is completed, click Next.

Figure 1-1

  1. To continue the installation, click I accept the license terms and click Next.

Figure 1-2

  1. In the Select Features window, click Next.

Figure 1-3

  1. In the Check Files in Use window, click Next.

Figure 1-4

  1. Click Update to install Service Pack 3.

Figure 1-5

  1. After the successful update, click Close.

Figure 1-6


Upgrading the database to SQL Server 2017 Express

  1. Download the SQL Server 2017 Express net installer.

  2. Run the installer.

  3. Select Basic and wait until the full installer downloads.

Figure 2-1

  1. Select Upgrade from a previous version of SQL Server.

Figure 2-2

  1. To continue the installation, click I accept the license terms and click Next.

Figure 2-3

  1. In the Upgrade Rules window, click Next.

Figure 2-4

  1. In the Select Instance window, click Next.

Figure 2-5

Service Pack error

If you did not install Service Pack 3, the installer will display the following error:

Figure 2-6

To fix the error, install MS SQL 2008 R2 SP3 and run the MS SQL 2017 installer again.

  1. After the successful update, click Close.

Figure 2-7


Upgrade from version 2017 to the MS SQL Server 2019 Express (optional)

After the upgrade to version 2017, you can upgrade to version 2019. This upgrade is optional and is not necessary to be compatible with ESET PROTECT.

  1. Download the SQL Server 2019 Express net installer.

  2. Run the installer.

  3. Select Basic and wait until the full installer downloads. When downloaded, Accept the License Terms.

Figure 3-1

  1. Click Install to start the upgrade.

Figure 3-2

  1. When the upgrade is finished, restart your computer.

  2. After the restart, make sure that ESET Security Management Center is still working correctly and you can upgrade ESET Security Management Center 7.x to the latest version of ESET PROTECT using the All-in-one installer (Windows).