[KB7275] "Your device is outdated" message displayed in the ESMC / ERA Web Console

Issue

ESET business product in Limited Support status

This content applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

The following message is displayed in ESET Security Management Center / ESET Remote Administrator Web Console:
  • "Your device is outdated" error message
  • "It is not guaranteed that your device remains protected with your outdated version of ESET product. Update to newer version of Endpoint Security/Antivirus to ensure full protection, see your options"


Fig. 1-1

Because both ESET’s SHA-1 and SHA-256 code signing certificates are expiring in a short time span, ESET has obtained replacement certificates to sign binaries of its Windows products. However, some versions of ESET products released before October 2017 were not ready for a certificate switch. Therefore, users of those products will need to perform an upgrade to a later product version that supports such certificate replacement.

Solution

In order to continue receiving updates after July 20, 2019, users of older ESET Endpoint products need to upgrade to a version that supports a seamless certificate switch.

Affected products

ESET Endpoint Security, ESET Endpoint Antivirus

  • 6.6.0.0 - 6.6.2063.x

Visit the links below to see your upgrade options:

Which ESET product version do I have?

Read the following ESET Knowledgebase article to determine which ESET product do you have and whether you have the latest version.

Why to use the latest version

Each new version of ESET products feature many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Deploy or upgrade ESET endpoint products using ESET Remote Administrator or ESET Security Management Center