[KB6085] "Package not found" error when deploying from an existing software install task in ESET Remote Administrator (6.x)

Issue

  • You receive the error "Task failed- try to install software manually" in ESET Remote Administrator when using an existing software install task
  • You receive the error "Package not found" on client workstations
  • You are deploying a new ESET product version using the ERA repository

This error will appear in the ERA Agent trace log, which is located at the following location:


C:\Programdata\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\Trace.log

On Windows XP:

C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\

 

Solution

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

If you are deploying or upgrading an ESET endpoint product using a push install from the ESET Remote Administrator repository, the latest ESET product version will be selected. When deploying a new product version, you should create a new software install task.

Use the push installation instructions for installing from the repository in the following ESET Knowledgebase article:

You can edit an existing software install task instead of creating a new one

In step 2 of the Knowledgebase article above, you can select your existing software install task to edit. This will allow you to keep the list filtering.