[KB3696] Deploy the ERA Agent to a macOS client using Agent Live Installer (6.x)

Issue

When deploying the ESET Remote Administrator Agent (ERA Agent) Live Installer to a macOS client, the package is distributed as a .tar.gz file.
Extract EraAgentInstaller.tar.gz and install the ERA Agent.

Solution

Getting Started with ERA: Step 4 of 6

← Add Client Computers | Deploy ESET endpoint solutions →

End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM

ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.

ESET Remote Administrator version 6.4 is currently in End of Life status and no longer available for download.

The MDM functionality in ESET Remote Administrator version 6 is currently in End of Life status and no longer available for download

To see the list of products and dates for ESET end-of-life, visit the ESET End of Life policy (Business products)
See our instructions for migrating ESET Remote Administrator to version 7 (ESMC).

Peer certificates and Certification Authority that are created during the installation are by default contained in the Static Group All.

Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

Click Deploy ERA Agent.

Figure 1-1
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In the Create Agent Live Installer section, you can select Create Installer or Select existing. In this example Create Installer option is selected.

Figure 1-2

Select Parent group where the computer will be contained after the installation.

Click Get Installers.

Remote Clients

If you are creating a live installer to allow remote clients to check into a central ERA Server, expand Configuration. In the Server Hostname (Optional) field, type the public fully qualified domain name (FQDN) or public IP address for the ERA Server and then click Get Installers.

Figure 1-3
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Next to Agent Installer for Mac, click Download. Make note of the file's saved location.

Figure 1-4
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Distribute the Live Installer file to your Apple client(s) using email, a shared network folder, or whatever means you choose. Download the file to the Desktop on your client(s).
After you have downloaded the file to the client(s), double-click EraAgentInstaller.tar.gz to extract the file. EraAgentinstaller.sh will be extracted to your Desktop.
Click Go → Utilities and then double-click Terminal to open a new Terminal window.

Figure 1-5

In your new Terminal window, enter the following commands:
1. cd Desktop
2. bash EraAgentinstaller.sh

macOS Sierra users need to use root access

If you are using macOS Sierra, run the command:

sudo bash EraAgentinstaller.sh

instead of:

bash EraAgentinstaller.sh

in step 10b.

When you are prompted for your password, type the password for your user account. Though characters will not appear, your password will be entered. Press Return when you are finished to continue installation.
Click Go → Utilities and then double-click Activity Monitor. Click the Energy tab and locate the process called ESET Remote Administrator Agent to verify that the Agent is running. You can now manage this client computer using ESET Remote Administrator.

Figure 1-6

If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.

Last Updated: Mar 23, 2020